Search Hotels Near Galleria at Crystal Run, Middletown

"Staff was rude"

"I purchase a studio suite, when I checked in, they gave me a regular queen room. I explain to them that this is not the room I purchased. First the worker told me that there was nothing he could do about it since it was purchased through a third party and I needed to contact Expedia. Because the room cost more than what I paid for that's why I got the room they gave me. So, I pulled up my receipt and showed him so he could see that this is what I purchase and if he was unable to accommodate, I would like to speak to his manger. He then begins to make in excuse why I couldn't speak to the mangers; mangers are not available on the weekend it may take some time. To make a long story short they switch my room no charge, but all night they kept coming to my room saying they were receiving noise complaints the first time my sister answered the door and said she was rude as she was telling the lady that it wasn't our room she was walking away as she was speaking. Yes, we did have kids in the room, but they were 10,11, and two 12-year-olds so they were not running they were laying around on their phones so the second time she came I answer the door because I was up cleaning up. I said yes. She said this is the second time I had to come here for running and jumping it too loud. So, I open the door so she could see in the room to show her that the girls were sitting down and as I was speaking to her, she walked off they were very rude in nasty. meanwhile I was hearing the same noise."

"Our whole room felt like it needed a wipe down… there were smudges on the walls and headboard. Sheets felt and looked clean. Pool was disgusting. It was so murky you couldn’t see the bottom. And there was easily 30 kids crammed into it. Also there was flooding around the pool. "

"Clean room. Good breakfast, Lack of soundproofing between floors."

"Good location, clean rooms"

"Too close to the highway causing lots of road noise "

"They rent the pool on weekends for swimming class…. Overall breakfast was ok, and the room was clean."

"Fresh breakfast each morning"

"Clean room"