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"Just like other top Japanese hotels, the room was impeccably clean, although small (completely OK for me 1 person). The Onsen on the rooftop is a must-visit! Relax and tranquil, such rare find in a busy international airport. My only small note is, it is a bit far to go there and must change elevator... so ask for a closer room if you wanna visit the onsen like me, multiple times! :-)"

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"Easy to find, good location and clean room"

"The location of the hotel directly across Shinagawa Station was really great. The staff were also very cordial and helpful. Our room however was small, and it smelled of smoke. The carpet has cigarette burns in it and some of the shower tiles were cracked. They need to replace the carpet and maintain the room a little better."

"Location next to Tokyo Tower was excellent!"

"The staff were the most unhelpful life seen in my almost 40 years of travel Whenever there was an issue, they would smile sweetly, and basically tell you to go blank yourself, but in a very polite manner There were many issues and each time I was basically told we don’t care If I could give this a less than zero rating, I would This by far has been the worst hotel experience of my adult life As an example, they post that they have a gym. Nobody tells you that if you don’t have a Japanese SIM card you can’t access their Jim when I brought this to the attention of the staff. They offered two solutions one go buy a Chinese SIM card to find another gym both equally unhelpful and showed a complete lack of empathy or interest The whole state was like this From check-in to check out. For check-in, they would allow you to check in early for a fee, even though they stated the room is ready Then once you agreed to the fee, they said oh at this time we have to have that by another $20-$80 Australian I caution travellers to never use this hotel"

"the room was pretty hot bit everything else good "

"Good location & convenient for transportation "

"Was a great stay, rooms were clean and rooms were big"