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"The hotel requires some improvements to continue to maintain it’s 4/5star status"

"Great, budget - friendly experience. There were screaming children slamming doors and yelling/running up and down the halls in the morning which was unpleasant for wayward travelers trying to sleep, Not the hotel’s fault, though! Transport to and from the airport was quick, easy, and affordable via bus."

"Premier Inn at LHR terminal 5 was very clean. It had a refrigerator and coffee in the room. Staff at the restaurant, coffee shop and bar were all friendly and helpful. We got to the airport via a bus. The stop was directly across the street and arrived every 20 min."

"The room and bathroom were clean and tidy. We didn't use the restaurant as breakfast was more expensive than going to the services. It was quiet and excellent air conditioning as we were still in a heatwave."

"Breakfast is included, great, but need improvement. "

"Beautiful hotel. Was a bit hot in the rooms"

"The restaurant's staff in the Mansion House were very helpful, especially the tall lady in Head scarf, she smiles and listen to request and made it happen"

"Clean and comfortable!"

"Great spot. Lovely staff. Excellent food."

"Beautiful old pub, very close to Heathrow which makes it a perfect stop over before a flight"

"The staff in the restaurant and pool weren’t very proactive. The service was good but very slow and it felt like there was only 1 staff member at breakfast and dinner who knew what to do whilst they others were very nervous and timid and unable to act proactively. The room was lovely and everything I hope for buy taps and toilet flush had seen better days - this was in the main house."

"Beautiful setting beautiful garden peaceful very friendly owners - highly recommend it - we will certainly be back A hidden gem"

"Breakfast and staff was very good"

"Excellent pub and restaurant. And charming historic building but modern renovation."

"We stayed here before our flight. The staff was extremely helpful and gave tips on which bus route was best. My kids loved that they had their own bunk beds rather than sharing a bed! Also the restaurant right down the street had wonderful wood fired pizza."

"Beautiful place, fantastic for a break with kids. We will definitely check in again!"