Outdoor pool, pool loungers
Check availability

Reviews of Royal Islander Hotel

3 out of 5
Royal Islander Hotel
East Mall Drive, PO Box F-42549, Freeport, Grand Bahama

Reviews

7.0

Good

Rating 10 - Excellent. 37 out of 179 reviews" "
Rating 8 - Good. 55 out of 179 reviews" "
Rating 6 - Okay. 49 out of 179 reviews" "
Rating 4 - Poor. 20 out of 179 reviews" "
Rating 2 - Terrible. 18 out of 179 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Othel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They said the Casino was open but it isn't. I know they went through a hurricane recently, but this property still needs work before I can come back to it.
Stayed 4 nights in May 2024
Response from Royal Islander on 6 May 2024
Good Day,Due to your displeasure of not having a casino on island you did not check into the hotel. Also, we DONOT advertise a casino on island. We don't know where you would have gotten that information. We thank you for your consideration by choosing our hotel as your resort stay.

6/10 Okay

Rosetta, Greenacres

Business traveller
Located in a centralized area; everything is in this general area.
Stayed 1 night in Feb 2024
Response from Royal Islander on 6 May 2024
Good Day,Thank you for your review. Hope to see you again.

6/10 Okay

Tashana

Stayed 1 night in Feb 2024
Response from Royal Islander on 6 May 2024
Thank you for your review.

10/10 Excellent

Alberto, Bimini

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience at this facility was one of a kind. The check in was pretty good and I was surrounded by local business and banking which made my trip a breeze. I will definitely visit again.
Stayed 1 night in Mar 2024

2/10 Terrible

Edward

Stayed 4 nights in Jan 2024

2/10 Terrible

Cherlandie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They changed the rate i got from Expedia when i reached there
Stayed 2 nights in Dec 2023

8/10 Good

Wilton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My one night stay was very good
Stayed 1 night in Oct 2023

4/10 Poor

Marv

Stayed 2 nights in Oct 2023

10/10 Excellent

Jestina

Liked: Cleanliness, staff & service, property conditions & facilities
Its worth it.
Stayed 2 nights in Sep 2023
Response from Royal Islander on 29 Sep 2023
Good day,Thank you for your review. We are glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Anetria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Royal Islander on 29 Sep 2023
Good day,Thank you for your review. We are glad that you enjoyed your stay. We do hope to see you again.

10/10 Excellent

Orla

Travelled with family
Liked: Cleanliness, staff & service, amenities
I enjoyed the my stay
Stayed 4 nights in Aug 2023
Response from Royal Islander on 17 Aug 2023
Good Morning,Thank you for your review. We are glad that you enjoyed your stay with and we do hope to se you again.

8/10 Good

Darnika

Travelled with family
Liked: Cleanliness, staff & service
I liked that the property was in Town. I could walk to food places n store. What i didn't was the air conditioner was on a Timer. Everytime it stop it interrupted my sleep.
Stayed 5 nights in Jul 2023
Response from Royal Islander on 17 Aug 2023
Good Morning,Thank you for your review. We are glad that you enjoyed your stay with and we do hope to se you again.

6/10 Okay

justin

Business traveller, Travelled with partner
Nice
Stayed 3 nights in Jul 2023
Response from Royal Islander on 17 Aug 2023
Good Morning,Thank you for your review. We are glad that you enjoyed your stay with us and we do hope to se you again.

8/10 Good

Felisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s ok
Stayed 1 night in Jul 2023
Response from Royal Islander on 17 Aug 2023
Good Morning,Thank you for your review. We are glad that you enjoyed your stay with us and we do hope to se you again.

8/10 Good

Veronique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the staff they made my stay very comfortable and I felt at home
Stayed 1 night in Jul 2023
Response from Royal Islander on 11 Jul 2023
Good Morning,Thank you for your review and we are glad you enjoyed stay with us.

4/10 Poor

Lloydria

The room needs new beds and pillows was uncomfortable
Stayed 3 nights in Jun 2023
Response from Royal Islander on 11 Jul 2023
Good Morning,Thank you for your review and we will look into this situation.

8/10 Good

Veronique

Stayed 1 night in Jun 2023
Response from Royal Islander on 11 Jul 2023
Good Morning,Thank you for your review and we are glad you enjoyed stay with us.

6/10 Okay

QUTELL

Travelled with family and small children
Liked: Property conditions & facilities
Hotel could use some upgrade
Stayed 2 nights in Jun 2023
Response from Royal Islander on 11 Jul 2023
Good Morning,Thank you for your review and we are doing some upgrades as the economy allows.

6/10 Okay

QUTELL

Liked: Cleanliness, property conditions & facilities
Didn't like the fact that my room didn't come with the appliances I should have came with and I was accommodated on the last night of my stay
Stayed 3 nights in Jun 2023
Response from k on 12 Jun 2023
We do not advertise that our room have appliances in them as not all of the rooms do. At the time of you checking in, the rooms that had appliances were all rented

4/10 Poor

Lanard

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Royal Islander on 11 Jul 2023
Good Morning,Thank you for your review.

6/10 Okay

Ernelle

Travelled with family, Business traveller
noisy room air condition.
Stayed 2 nights in May 2023
Response from K. Ferguson on 12 Jun 2023
We apologize for the inconvenience of having a noisy room air conditioner. We would of been happy to relocate you if you would of notified us at the time of your stay.

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service
The pool is OK, It's a typical Motel.
Stayed 1 night in May 2023
Response from K. Ferguson on 12 Jun 2023
Thank you for your review. We do hope you enjoyed your stay.

8/10 Good

Roderick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the price and the fact that you get what you pay for. Nothing luxurious but simple and comfortable.
Stayed 7 nights in Mar 2023
Response from Royal Islander on 20 Apr 2023
Good Morning,Thank you for your review. We are glad you enjoyed stay with us. Hope to see you in the future.

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Royal Islander on 12 May 2023
Good Day,Thank you for your review. We do hope to see you in the future.

10/10 Excellent

Simeon

Liked: Staff & service, amenities, property conditions & facilities
The staff was great. The food was great. I’m looking forward to coming again.
Stayed 2 nights in Mar 2023
Response from Royal Islander on 20 Apr 2023
Good Morning,Thank you for your review. We are glad you enjoyed stay with us. Hope to see you in the future.

10/10 Excellent

Lincoln

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Royal Islander on 20 Apr 2023
Good Morning,Thank you for your review. We are glad you enjoyed stay with us. Hope to see you in the future.

8/10 Good

iris

Stayed 1 night in Mar 2023
Response from Royal Islander on 20 Apr 2023
Good Morning,Thank you for your review. We are glad you enjoyed stay with us. Hope to see you in the future.

6/10 Okay

June

Stayed 4 nights in Feb 2023
Response from Royal Islander on 20 Apr 2023
Good Morning,Thank you for your review. We are glad you enjoyed stay with us. Hope to see you in the future.

6/10 Okay

Alephia

Disliked: Staff & service, amenities, property conditions & facilities
Property needs updating desperately
Stayed 4 nights in Jan 2023

4/10 Poor

Nikiyah

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Found a roach in the bathroom, hotel was run down, room had a awful spend luckily we only spent one night
Stayed 1 night in Nov 2022
Response from Royal Islander Hotel on 12 Dec 2022
Good Day,Thank you for you review. We are sorry that your room and experience with the hotel was not to your liking. If there was an issue with the room we would have liked to have known about them. Once again we are sorry about your stay with the hotel.

8/10 Good

Roderick

Liked: Cleanliness, staff & service, amenities
The room i stayed in the door could not open properly and there was a loose tile heading into the bathroom. I had to relocate to another room.
Response from Royal Islander Hotel on 8 Nov 2022
Good Morning,Thank you for your review. We are sorry that there was an issue with your room. However, we are glad that the front desk assisted you in changing the room.

8/10 Good

Ellsworth Orlando

Stayed 2 nights in Oct 2022
Response from Royal Islander Hotel on 8 Nov 2022
Good Morning,Thank you for your review.

10/10 Excellent

Charmaine

Stayed 3 nights in Oct 2022

6/10 Okay

Reneshia

Business traveller
Disliked: Property conditions & facilities
Wifi keep dropping and fire alarm goes off every morning..
Stayed 3 nights in Oct 2022
Response from Royal Islander Hotel on 1 Nov 2022
Good Day,Thank you for your review. Please note that our Wi-Fi service provider has issues they have been trying to correct. Also, our alarm system kept going off due to our power company fixing an issue that caused our power to dip in and out. This was the reason the alarm kept going off. These were situation out of our controlled and we do apologize for any inconvenience this may have caused you.

6/10 Okay

Gretchen

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Had the wrong key to my room. Very dangerous because it opened my door
Stayed 1 night in Oct 2022
Response from Royal Islander Hotel on 1 Nov 2022
Good Day,Thank you for your review. We are not sure how a wrong key can still open your room door if it was not programmed to your room. However, we do apologize for any inconvenience this may have caused you at the time.

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant
Stayed 1 night in Oct 2022
Response from Royal Islander Hotel on 13 Oct 2022
Good Day,Thank you for your review. We are pleased that our staff was very pleasant and you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

Anetria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just liked the overall atmosphere of being at a hotel and it not feeling like a hotel. It was quiet and serene.
Stayed 1 night in Aug 2022
Response from Royal Islander Hotel on 15 Sep 2022
Good Day,Thank you for your review. We are glad you enjoyed your stay with us hope to see you soon.

10/10 Excellent

LA'TISHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Royal Islander Hotel on 15 Sep 2022
Good Day,Thank you for your review. We are glad you enjoyed your stay with us hope to see you soon.

2/10 Terrible

Evelyn

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 3 nights in Jul 2022
Response from Royal Islander Hotel on 27 Sep 2022
Good Day,Sorry to hear that you didn't enjoy your stay with us. We would have a like to know what issues you had with your stay, to better offer a solutions or assistance. Thank you for your review.

2/10 Terrible

dwayne

Disliked: Property conditions & facilities, room comfort
Worst hotel on grand Bahamas
My stay was a the worst i ever had at a hotel will not be bringing any one to this place or reccomend to my employees the place if falling down cracks in wall abandon cars on premise the other rooms looks like a fiea market used furniture's will never come back to this place also i will make a complaint to all the booking companies
Stayed 5 nights in Jun 2022

10/10 Excellent

Douglas

Liked: Property conditions & facilities
Overall, I was made to feel very welcome. The reception staff were very friendly and courteous. The only drawback was that there was nowhere close to eat a decent breakfast and I had to travel to Lucaya for a proper meal. The room was clean and comfortable, towels were replaced every day, and I was quite satisfied. TV reception was limited and the picture was not very good though. The pool was lovely, and there was plenty of room to do 'laps'. Shame the Jacuzzi wasn't working.
Stayed 4 nights in Jun 2022

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2022

6/10 Okay

Shanique

Liked: Cleanliness, staff & service
The staff were nice however ghere are no dining options or entertainment other than the pool
Stayed 2 nights in May 2022

6/10 Okay

Stephany

Travelled with family
Disliked: Property conditions & facilities, room comfort
Wasn’t what we expected. Beds were uncomfortable
Stayed 1 night in Dec 2021
Response from Reservations on 22 Feb 2022
Good Morning, Thank you for your review. We are sorry that the bed and the hotel wasn't to your standards. We do try to ensure that our guests are accommodated to the standard in which we would hope is pleasing to them. The beds are standard beds and we are sorry that it was not.

8/10 Good

Chevell

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This last time i was there was in 2014. It is still as quiet as i remember and tbe food is still so good. I think they need to upgrade these room tho. There is a phone in the room that does not work you cant call out not even dail 0 for the front desk....so i dont know why its even in here. Luckily the front desk is very close and the lobby staff are welcoming and nice to be around... I enjoyed it here. And will definitely return.
Stayed 2 nights in Dec 2021
Response from Royal Islander Hotel on 24 Jan 2022
Good Morning, Thank you for your review. We are sorry about the phone not working. We thank you your understanding and patience. Hope to see you again and hopefully these issues are fixed.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice places , very quiet and friendly staff ,
Stayed 2 nights in Jul 2021
Response from K. Ferguson on 30 Jul 2021
Thank you for your review. It was our pleasure having you as a guest and do hope you will consider staying with us again on any future visit.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from K. Ferguson on 30 Jul 2021
Thank you for your review. It was our pleasure having you as a guest and do hope you will stay with us again on any future visit

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2021
Response from Reservations on 11 May 2021
Good Morning, Thank you for your review. We do hope to see you again.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was very nice and welcoming but the condition of the room was terrible the sheets was dirty and the room was full of bugs. The shower wasnt cleaned dark black dirt in the walls and full of bugs. Very nasty
Stayed 5 nights in Apr 2021
Response from K. Ferguson on 21 May 2021
We sincerely apologize for our rooms not being up to your standards. Our goal is to make each guest stay comfortable and memorable. We would of been happy to move you to another room of your choice.