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"I arrived early due to my phone not working and I needed WiFi to message my sister. The host was so kind to let me in and use the WiFi and drop off my bags eventhough the room wasn't redy yet. She was very friendly and they iffered free coffee and breakfast. I felt very welcomed."

"Well maintained old Victorian building with lovely staff who were more than happy to help with any requests or act on any feedback. Good views and use of gardens, amazing breakfast. Well located with easy walk into Peel and round the corner from hidden gem the Cathedral. "

"Wonderful staff and great view. "

"A great sized room with all we needed. All areas were clean, staff were all lovely and very friendly. Great atmosphere in the bar area, comfortable and good range of food choices which were all very tasty. We didn’t use the breakfast room but it looked nice with plenty of tables available.We would recommend to others and would definitely stay here again."

"We had the Henrietta Suite. Absolutely gorgeous and very well appointed. Fabulous bathroom and very comfortable bed. All in all, an excellent stay. Will definitely be back!"

"Clean room; very helpful staff; excellent continental breakfast."

"Staff very helpful. Room clean. Bed comfortable "

"Fantastic host and a great breakfast 😊"

"The breakfast was brilliant "

"No complaints. Beds were very comfortable and warm, despite it being chilly in the evenings. Great location too for quarterbridge, bray hill and even the fan park if you’re happy to walk for a bit. "

"The owners were lovely and helpful. Breakfast was plentiful and I like that you had the same table each day with your room number on it. We left before breakfast and the owners brought to our room a bag with goodies in for breakfast to take with us. The room was small but the only issue we had was the bed seemed very small for a double. Otherwise everything was fine. We always found a parking space near hotel."

"Property location was very good and food hygiene very high with good quality food, the building was old and design therefore dated."

"We rented a luxury apartment. It had a spacious living area with all you need for self catering. Housekeeper there to welcome us and show us to the room. Like the fact you can have your apartment serviced - clean towels etc. If you have a car there are reserved spaces out the back in the car park. Only negatives were the apartment we rented was on the top floor (three flights of stairs) - no lift. So with heavy baggage it’s hard work but not a real problem for us. Bedroom is very small and...

"The room was perfect for an adult and two teenagers, lovely spacious and clean, everything you need for a few days. The staff were all very helpful and kind, will definitely be staying again"

"Our room did not get the bed made, the towels refreshed. And the soap dispenser above the bath was empty, it didn’t even have a refill bag. The hotel is very dated and tatty. The reception is unwelcoming , too few seats, and few staff When I phoned reception , I should have been told the cleaners to make beds etc. only come in on the third day We stayed 2 nights.now renamed THE WORST WESTERN."

"lovely hotel good location, shame expedia confirmation did not state that breakfast was included as it was but was not mentioned on the booking email. "