2/10 แย่มาก
Lydia
เดินทางเป็นกลุ่ม
28 มี.ค. 2026
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
check in at 3: we were told the room wasnt ready bcause of a bad smell in the room and theyre trying to get rid of it. We waited 45 minutes for them to come back and tell us the room is out of service because they cant get the smell out. They said they would transfer us to the hotel they own next door called “La Casa” which was fine. When we got to the hotel they were trying to charge us extra because the hotel was apparently “the best of them all and its a huge upgrade”. We said absolutely not, we didnt choose to stay here so were not paying extra. They agreed after some back and forth. They then brought us to our room and we found tons of bugs all over the bed, and the bathroom floors. We went down to the lobby to tell the staff and his reaction was just “oh okay”. The guy then transferred us to a different room which he never updated in the system i guess because later that evening when we were trying to sleep a person came to our room trying to enter the code 5 times. It was the wrong room. He came back with a different staff and they were talking really loud outside the door. About 45 mins later, another person came knocking on the door and then left. 30 mins later he came back with the staff member and staff knocked on our door super loud and yelled “guest services” and tried entering a code. We opened the door and he said no one is supposed to be in this room. We explained the situation and were super annoyed. Never coming back here its super unprofessional.
Lydia
เข้าพัก 1 คืน, มีนาคม 2026
