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"Clean room with good facilities!"

"Had a very good overnight stay… Dinner & breakfast were very tasty and well cooked. All the staff were very friendly and helpful. The bedroom looked a bit tired on first impressions but was comfortable and the shower was excellent. "

"Pleasant staff, convenient."

"Very helpful staff on Reception, in the Spa and Housekeeping. "

"A warm welcome all the staff were friendly, a lovely room clean and warm. The food was very good with an excellent wine list. Will be going back. "

"Great "

"My room was beautiful, well equipped with a very comfy bed. The staff were welcoming, friendly and very helpful. "

"Excellent place "

"Lovely room, warm, clean and comfortable. Welcoming and helpful staff throughout from arriving at reception, service in the bar, restaurant and breakfast area, and the leisure centre and cleaning staff."

"Lovely stay, lots of character and fantastic breakfast. Parking tight but suitable"

"Room good staff polite. Gym ok pool good. Very enjoyable stay "

"Room was brilliant — clean, spacious, and very comfortable. Staff was so kind and happy."

"Great location for utilita arena. Lovely large clean family room and brilliant breakfast! "

"Friendly staff. Spacious and clean room."

"Clean, good size towels and nice bedding, staff very friendly and up beat "

"Warm welcome at reception. Nothing was too much trouble. Room was clean as was the bathroom. As it was Christmas, they left a box of Quality Street in the room for us. Nice touch. Buffet breakfast was good. Value for money."

"This is the second time we have stayed at the Aloft. The room was spotless the staff was friendly and helpful overall experience was excellent "

"Room was lovely, staff were brilliant. Clean & food in the restaurant was delicious. "

"Great spa hotel. Staff are helpful, friendly atmosphere and relaxing environment. "

"First time staying here for the Malvern Show. I was given the top floor self catering flat and it was so comfortable. Just like a home from home. Even though it was self catering, I had bread, butter, milk, jam/marmalade/honey and orange juice in the fridge which was complimentary. Food in the pub in the evenings was lovely, tasty and hot. Staff, landlady and landlord were so friendly and welcoming. The locals were engaging and friendly too. As a solo traveller I was well looked after and...