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"Bar service can be better"

"Great location and room!"

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Very good location ,nice stuff ,Will be back again"

"No basic things like slippers, water filter machines on the floor or bottled water in the room. Not everyone wants to drink tap water. Staff busy and housekeeping slow. The included breakfast, location and clean modern rooms compensates somewhat."

"The staff here was very helpful and we had a wonderful experience here. The front desk employee from Brazil, I believe her name was Carol, was very helpful and accommodating, and the rooms were very clean and nice. We also enjoyed the location, and we loved the jamaican restaurant nearby!"

"The best hotel in London for the convenient location close to all the tourist attractions. The staff are friendly and welcoming. Very clean rooms"

"Good hotel next to huge park and very convenient with shops around."

"Nice and quiet clean room, comfortable bed and friendly staff."

"The rooms were in need of a refresh however they were clean. Had a great view of the Thames."

"We booked a Deluxe Queen Room, we didn’t seem to get that, due to late check in, it would appear that we got allocated some form of accessible room which wasn’t what we booked, this meant that our bathroom was a wet room and really not what we wanted at all, the entire floor of the bathroom got soaked each time the shower was used, the Air con in the room didn’t seem to work properly. Possibly should have addressed this with the hotel directly but we only used it for sleeping but upon reflection...

"Wonderful experience! Clean rooms, great breakfast, great staff! Everything you want in a hotel!"

"Great location, very comfortable rooms, great breakfast. Would stay again"

"Dean C. was wonderful and great to meet. He runs a amazing ship here! This place is special and wonderful for any length of time. The secret spot is the Garden. You’ll have to see it to believe it. Because of that garden, I will never stay any place else in London!!!!!!! The staff is so nice. Every single person is so sweet. Anything you need they’re there for you at any moment. The the bar with egg whites, and gin… ask for it it’s the best you’ll be hooked. Breakfast in the morning...