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"We had a truly wonderful experience at Concha y Toro Boutique Hotel. Although we arrived a bit early for check-in, the staff kindly let us store our luggage so we could head out and explore the city right away. Andrea, the receptionist, was especially welcoming and went above and beyond. While we filled out our paperwork, she took the time to share helpful tips about what to see in Santiago and how to get there. Her warm and attentive attitude made us feel instantly at home. She even offered us some breakfast upon arrival—an incredibly kind gesture that we truly appreciated. Our room was ready around 1 p.m., but we didn’t return until 3 p.m. since we were enjoying the city. Later that evening, her colleague Jennifer was equally impressive. She helped us plan for the next day and gave us great advice on the weather and what to expect. Like Andrea, she was kind, thoughtful, and attentive—both of them were truly stupendous hosts. In addition, the staff helped us coordinate transportation for both airport pickup and drop-off, which made our travel experience so much smoother and stress-free. Thanks to the exceptional service from Andrea and Jennifer, we would absolutely return to this hotel. The staff made all the difference in making our stay comfortable, easy, and memorable. "

"Personally, I will never stay here again! I stayed at the Residencial Metro Republica, during the first month of winter and it was a cold week. Having said that, it was SOOO cold in the room (You are rationed “Heat” from 7pm to 11 pm). If you wake up early or need to go to the bathroom, your room will be frigid. The heat you are given during the permitted hours is weak. You have to huddle beneath the covers in the morning and evening hours. I ended up sleeping in my down jacket just to keep my arms warm. My hands were freezing and needed to be kept below blankets while sleeping. Other considerations are: Many hotels have a water warmer for coffee or tea in the rooms, they did not. It would have been nice so I could have made warm coffee, at least. There was a weak Internet signal in my room- I could not watch videos. The hotel is in an old building, but is in a good location near “El Centro”. It is a short walk to the metro or subway, The shower had warm water, but the sink only had cold water. Showering was warm enough, but as soon as it ended, you were standing in a bathroom full of frigid air. They have signs on the wall telling you to take short showers because “Cuidemos el agua”. I think they use the excuse that they have gone “green”, but it is just insanity! There is not a sign on the building, so it is a little hard to find. The place does seem secure as they keep the front door locked and you must be buzzed in. Buyer beware! "

"The transportation and the property condition."

"The staff at this hotel could not be nicer. They looked after us in every way and always with a friendly, warm disposition. Highly recommend this place plus it is excellent value for money. "

"Super "

"Nice property and customer service"