Ellington Packages (Flight + Hotel)

The check in was fast and efficient. The staff were helpful and friendly. The small room we were given was on the lower ground floor and the view was onto concrete steps. There was no ability to alter the room temperature as no opening windows - there was a radiator on (and one of us found the room a bit hot). Great to be able to store our luggage there when we left though.

Excelente opción para visitar london

The room was very small with only one bedside table and no lamps. One side of the bed was positioned against the wall making it difficult to access.

Nice area room very limited space and no safety box or refrigerator.

The room itself was excellent, quiet, clean and well cared for. The main restaurant lacked energy or music to entice us to have a meal or even a beverage. We did not appreciate on check out this morning the suggestion of a discretionary gratuity for the staff which equated to $250 CDN for our 7 night stay. The invoice was presented and we declined. No final checkout receipt was received. As well the cc deposit taken on arrival Sept 24 for our 7 night stay of $934,CDN is yet to be returned/ credited to our visa. Disappointing!