Exterior
Check availability

Reviews of Sandman Signature Edmonton Downtown Hotel

3.5 out of 5
Sandman Signature Edmonton Downtown Hotel
10235 - 101 Street, Edmonton, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 1235 out of 2606 reviews" "
Rating 8 - Good. 697 out of 2606 reviews" "
Rating 6 - Okay. 342 out of 2606 reviews" "
Rating 4 - Poor. 194 out of 2606 reviews" "
Rating 2 - Terrible. 138 out of 2606 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dana

Liked: Amenities
👍
Stayed 1 night in May 2024

8/10 Good

Brenda

Stayed 1 night in May 2024

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in May 2024

10/10 Excellent

Christine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of 6. The kids love the pool and hot tube.
Stayed 1 night in May 2024
Response from Manendra Sharma on 10 May 2024
Hi Christine,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Chantel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manendra Sharma on 10 May 2024
Hi Chantel,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

4/10 Poor

Deka

Stayed 3 nights in May 2024
Response from Manendra Sharma on 10 May 2024
Hi Deka,Thank you for choosing to stay with us and taking the time to rate us.Seems that we failed to impress you during your last stay with us.Should you find it appropriate, we would welcome an opportunity to learn details of your experience in order to identify our areas of improvement.Looking forward to hearing from you.Regards

2/10 Terrible

Kevin

Liked: Cleanliness
I had to call security twice to settle down the other guests. (Kids running around the hallways and then drunk parents yelling at the kids) and On the second call, I told them that if they didn’t fix it, I would call the police. Only then the issue was rectified
Stayed 2 nights in May 2024
Response from Manendra Sharma on 10 May 2024
Hi Kevin,Thank you for choosing to stay with us and sharing your candid feedback. We apologize for inconvenience caused.At Sandman we expect our patrons to maintain the decorum of the place and respect the privacy and comfort of other guests. Our team is always willing to assist in case any of such situation arises. We sincerely hope for your understanding and continued patronage.Regards

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manendra Sharma on 10 May 2024
Hi Chris,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manendra Sharma on 7 May 2024
Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. It has a nice exercise room and pool
Stayed 3 nights in May 2024
Response from Manendra Sharma on 7 May 2024
Hi Philip,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

4/10 Poor

Wenjing

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It's smell terrible and strange in the door area of the room.
Stayed 2 nights in May 2024
Response from Manendra Sharma on 7 May 2024
Hi Wenjing,Thank you for choosing to stay with us and taking the time to rate us.Seems that we failed to impress you during your last stay with us.Should you find it appropriate, we would welcome an opportunity to learn details of your experience in order to identify our areas of improvement.Looking forward to hearing from you.Regards

8/10 Good

cornelio

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Manendra Sharma on 7 May 2024
Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manendra Sharma on 10 May 2024
Hi Catherine,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Laura

Stayed 1 night in May 2024
Response from Manendra Sharma on 7 May 2024
Hi Laura,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Mariusz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok but did not like the downtown vibe
Stayed 2 nights in May 2024
Response from Manendra Sharma on 6 May 2024
Hi Mariusz,Thank you for choosing to stay with us and taking the time to rate us.We value your comment and understand that you didnt like the downtown area. Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

4/10 Poor

Kevin

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property is fine, the hotel was ok. The area around the ice district in Edmonton is unsafe and dirty.
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 6 May 2024
Hi Kevin,Thank you for choosing to stay with us and taking the time to rate us.We value your comment on Downtown area. Edmonton downtown like many big cities is currently trying to find resolve to some challenges as a community.We can assure you that we value the safety of our guests & our building is equipped with safety features like CCTV & access controlled elevators in addition to having a security personnel on site.Hoping that you liked the hotel , we look forward to welcome you back.Regards

10/10 Excellent

Dalene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can walk to Roger’s Place via pedway
Stayed 1 night in May 2024
Response from Manendra Sharma on 6 May 2024
Hi Dalene,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Chiamaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manendra Sharma on 6 May 2024
Hi Chiamaka,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Jaspal

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is not convenient and construction nearby.
Stayed 1 night in May 2024
Response from Manendra Sharma on 6 May 2024
Hi Jaspal,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

4/10 Poor

Kate

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Manendra Sharma on 6 May 2024
Hi Kate,Thank you for choosing to stay with us and taking the time to rate us.Seems that we failed to impress you during your last stay with us.Should you find it appropriate, we would welcome an opportunity to learn details of your experience in order to identify our areas of improvement.Looking forward to hearing from you.Regards

8/10 Good

Simranjit

Stayed 1 night in May 2024
Response from Manendra Sharma on 6 May 2024
Hi Simranjit,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

6/10 Okay

Julie, Yellowknife

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Manendra Sharma on 6 May 2024
Hi Julie,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

4/10 Poor

Kristina

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The beds were great, comfortable and seemed clean. The area around the property is dirty. The Parkade area is very smelly. The hotel room could use a deep clean. No lobby coffee or tea. Staff was nice. An overnight lobby clean would be appreciated. I understand not making the rooms up daily, but a restock would’ve been lovely.
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on 6 May 2024
Hi Krsitina,Thank you for choosing to stay with us and sharing your candid feedback. We apologize for any inconvenience inadvertently caused. We value your comment as it definitely highlights our area of improvement. We will follow up your feedback with our housekeeping team to be more attentive in cleaning and appointing the areas. We sincerely hope for your continued patronage. Regards

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manendra Sharma on 6 May 2024
Hi Ryan,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Emilie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sandman signature downtown is a great clean hotel. Very convenient for walking to nearby events.
Stayed 1 night in Feb 2024
Response from Manendra Sharma on 1 May 2024
Hi Emilie,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, amenities
The sandman signature downtown is a great clean hotel. Very convenient for walking to nearby events.
Stayed 1 night in Mar 2024
Response from Manendra Sharma on 1 May 2024
Hi Emilie,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Arry

Travelled with group
The location is the best part about this hotel. The room itself is honestly not that bad for the price but the price is a bit overpriced
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 1 May 2024
Hi Ary,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Kim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel,, excellent location & friendly staff
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 2 May 2024
Hi Kim,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Amy, Saskatoon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 30 Apr 2024
Hi Amy,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 30 Apr 2024
Hi Brittany,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

6/10 Okay

Xyrille Franz

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 30 Apr 2024
Hi Xyrille Franz,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Joeseph

.
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 29 Apr 2024
Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 29 Apr 2024
Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.
Stayed 1 night in Feb 2024
Response from Manendra Sharma on 29 Apr 2024
Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Adebambo

Liked: Cleanliness, property conditions & facilities
They should add breakfast to their bookings
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 29 Apr 2024
Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy acess to downtown via the ped ways.
Stayed 3 nights in Apr 2024
Response from Manendra Sharma on 26 Apr 2024
Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and atmosphere! Clean rooms and great service.
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 6 May 2024
Hi Marc,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Randy

Stayed 2 nights in Apr 2024
Response from Manendra Sharma on 26 Apr 2024
Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 Good

Lenny

Liked: Cleanliness, staff & service
Very convenient
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on 25 Apr 2024
Hi Lenny,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice BUT our room did not get cleaned as the front desk did not specify that we needed to have the card on the door..... they should specify that to everyone at check in
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on 25 Apr 2024
Hi Wendy,Thank you for choosing to stay with us and taking the time to rate us.We regret any disappointment caused due our stay over cleaning program. We do place collateral in the rooms to suggest our patrons on the cleaning request procedures. We appreciate your feedback and shall revisit our policies to convey this message to our patrons. Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown Edmonton isn’t a great place in my opinion but like other big cities it has both good and bad points to be aware of
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on 23 Apr 2024
Hi Peter,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Temitope

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. No concerns.
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on 23 Apr 2024
Hi Temitope,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Andreas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 22 Apr 2024
Hi AndreasThank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 22 Apr 2024
Hi Emmanuel,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on 23 Apr 2024
Hi Dwayne,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Benmaurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay!
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on 22 Apr 2024
Hi Benmaurice,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on 23 Apr 2024
Hi Monica,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Freda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was really comfortable. Pillows were a little bulky
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 22 Apr 2024
Hi Freda,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Justin, Calgary

Stayed 1 night in Apr 2024