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"Lovely staff who care about your stay and safety "

"Good food , clean room, free parking, good staff to support you for check in and ask any information "

"Lovely surroundings. Our room was cozy. Nicely decorated but carpet could have benefited from a shampoo. En suite very small. Shower small if you are not very thin! Window seat only sitting option which was ok if not closing curtains Lovely food in the evening. Breakfast average and not great selection for continental. All in all though we would definitely return but would book larger room"

"Clean room. Spa lovely and clean Didn’t have food this time but previously has been lovely. "

"Staff are superb and whole stay was excellent in every aspect!"

"Very comfortable bed , stayed in a deluxe double.Staff all very friendly. "

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"Room was clean (although there was a sandwich in the bedside drawer left by previous inhabitants!), staff eere so so friendly and helpful, breakfast was yummy and ao decent considering included in price. A total gem of a find!"

"Very clean and comfortable "

"Parking is ok, and reception make sure they have a contact numbef in csse you get blocked in."

"We had a lovely one-night stay here - the owner and staff were super welcoming and helpful, and we enjoyed a great breakfast in the morning. We were in one of the attic rooms, which involved a bit of stooping on our part, but it was a lovely room all the same!"

"Great hotel excellent location for attending the glass house . Staff very helpful & polite. A little dated in places but with a good standard of cleanliness . 3rd time staying & would stay again. "

"Very clean nice size"

"The room was clean and comfortable. Checking was quick and seem less. Every staff member we met was kind and courteous. We have stayed many times before and this is always our first choice when staying in Newcastle."