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"After booking a room with a kitchen online, I contacted the hotel to confirm and was told my reservation did not include one. After verifying that my original booking did list a kitchen, I went back and forth with the hotel but was still told none was available, so I canceled and rebooked a suite. Upon arrival, we explained the situation and were told it would be looked into, but never heard anything further. The “suite” itself was disappointing; two small beds in one room and a largely empty adjoining space with just a sofa. The patio had only two chairs, no table, and overlooked the pool bathrooms. Despite multiple requests, we were never provided a table for either the room or patio. At one point, we returned to find our room door propped open with no one inside, which was concerning. We reported it to the front desk and were told it would be investigated, but again received no follow-up. Another frustrating experience occurred when we bought ice cream for our kids. When one cone broke and started leaking, I asked for a cup and was told I’d have to pay extra. The front desk said no manager was available and that someone would follow up, but no one did. Overall, the stay fell far short of expectations. Staff were not particularly friendly and consistently failed to follow through on requests or concerns. Based on this experience, we would not return to this property."

"Loud music from pool bar, impossible to listen to anything else or sleep in room until after 11 p.m."

"Love the staff!!"

"The Golden Rock is a one of a kind property and we cannot wait to go back. The cleanliness was a 10/10 and the landscaping was absolutely stunning. The restaurant was excellent for every meal we had. I highly recommend the conch chowder. Thank you Golden Rock! "

"Amazing location. Right on the beach where you can swim or snorkel. Many beach bars within steps. The hotel restaurant was very good. Travelled from US - tip for others - bring small USD bills as you won’t always get change. "

"Yes"

"Perfect "

"Amazing stay! Restaurant downstairs has great food 10/10 recommend."

"Such a nice friendly place to stay, inparticular the staff are so friendly. The pool area is excelent, the rooms are in the process of being updated, some are still to be done and do look a little tired but are clean an comfortable."