โรงแรมใกล้สวนอีสต์วินด์เซอร์, บรอดบรูก

"Towel shortage, short staffed, staff overworked, cleanliness and maintenance has taken a nosedive with new owner."

"Breakfast was hot fresh and extensive...many choices! Hot tub was perfect temp and pool was clean. This property was walking distance to many restaurants and shops. The staff was exceptional!"

"The parking lot was mostly clean, the restaurant next door was shut down, and sort of looked permanent. Check-in was smooth and without any issues. I checked in somewhere around 11:30 on a Saturday night. They did have a ballroom full of people and there were two police officers or armed security guards for that. Not sure if it is common practice there. There is no elevator, as mentioned in some other reviews so definitely need to walk stairs. It appears that it used to be some sort of two...

"Parking is easy and good service "

"Close to the airport, shuttle service is great. Breakfast is basic, but a helpful amenity to help save on costs"

"The beds were very comfortable, and the rooms spacious. However, there was no open breakfast, as advertised, just a grab and go bag with sugar laden snacks and a bottle of water. Good coffee was also available, but only during breakfast. The toilet was very low and difficult to rise and sit. There was evidence of some mold and rist around the trim in the bathroom and the tub was stained yellow. Not enough towels or toiletries for a double queen room. The woman on night shift was very helpful and...

"My room didn’t have any towels, and when I went to the front office, there was no one there for about 10 minutes. I had to wait, my towels were then given to me, but that was quite an inconvenience after a long day. Also, I questioned the cleanliness of my room because there was hair that wasn’t mine in quite a few places. "

"Room was clean, staff was great. Breakfast was not great, not much choice"

"The staff were great, very friendly and helpful. Our room was clean with everything we needed. The price was a bit high but that could of been because of the time of year and the day of the week."

"The staff was great. The room was sparse. I was on the first floor at my request. Outside our window for 2 days was trash. I asked them to remove it on the third day. They were very apologetic and explained they had somebody out sick So I totally understood. We had our dog with us, and they made us very comfortable with having him there. Nice people just a very average hotel."

"We could not get our heat to work and when I asked to check it. They wanted to come in when we were getting up to leave. We checked out that afternoon. Since it was after 11am I was charged for the 2nd night which I understand. Not sure I would stay there next time."

"Breakfast is very good"

"Staff was lovely. Hotel feels tired. Needs overhaul badly. We got ADA room as that was all that was left. Really could use some TLC."

"Clean and Convenient "

"Good facility, needs remodeling and upgrade, but clean and staffed well. The hotel is directly off the highway, and walking distance to 4 or 5 good restaurants, so a very convenient stop for a traveler to Hartford or surrounding suburbs."

"Everything was perfect"

"Room smelled of heavy cigarette smoke. Large cigarette burn hole in bedspread & blanket, bed had to be stripped & remade, top sheet was on top of the blanket instead of top of fitted sheet, 1 of the pillows had a stain & short black hair & I requested it to be replaced, Remote to TV dead & needed new batteries, sink was plugged & maintenance had to come in & fix it"

"Great location and excellent staff. Rooms were sparkling.clean!"

"Great stay as always!! Office staff are friendly and fix any issues promptly. The renovations have been coming along nicely!"

"We stay here every year. Convenient to highways and not far from the airport. We love the staff. They are all so friendly and helpful. Breakfast is great! Something for everyone.. The rooms are clean."