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"Clean and friendly staff"

"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my...

"Clean hotel all around and staff was super courteous. Will stay there again."

"Breakfast was ok, coffee was good!"

"Ashley the manager is incredible! Always putting the guest first "

"I loved the simplicity yet elegant decor. Great location, right across the street from slopes. Few min drive to shops and restaurants. The bar/grill attached was very convenient with good food. The room and bathroom were very clean. Great place to stay. "

"Great!"

"Private, cozy place that’s comfortable, clean, and has everything you need. Nice small town area but easy access to Hamburg, Orchard Park, and Buffalo. "

"Worst hotel experience. My deluxe 2 bed hotel room got downgraded to a single bed room two days prior to my arrival without any email, text, or notification telling me this. Apparently Expedia changed the room and since they're a "third party" the hotel couldn't do anything or give me any money back. They told me they would bring bedding up for the pull out couch I was not excited to use, but they did not. I tried using the vending machines and they didnt work, and the hotel had no change for a...

"Everything was great! I wish the price was a little better kind of expensive for one night. "

"Room was a little dated, fairly clean. Toilet seat was cracked and needed replacement, First room I was given the TV did not work."

"Courteous staff"

"Only problem was the tepid temperature of the "Hot" water."

"Clean and comfortable. Very nice breakfast."

"they went above & beyond to insure a very pleasant stay"

"I usually stay at this place when I travel to Hamburg. I was totally shocked to see how much the hotel has gone down hill. From the moment I walked in the place it did not have the same clean appearance I’m used to. The check in wasn’t as smooth as it normally is. When I walked into my room it had a covered up cigarette smoke smell. I found the window broken, which I reported to the front desk where I was meet with an attitude of no big deal. When I went down for breakfast the area was...

"BED BUGS! I HAVE PICTURES. AVOID THIS PROPERTY NO MATTER THE COST."