"There was a wonderful woman on the reception team named Lauren who just went above and beyond for me once I’d checked in. I was getting ready and couldn’t get my clasp on, so I came downstairs and she assisted me to do my bracelet, let me borrow a pen to write my friend’s card and she was so kind and was so friendly that she really made an impression on me.
I work as a personal shopper, but I have worked in hotels previously. She is an absolute asset to your team."