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"Such a nice aesthetic good location and very clean beautiful rooms."

"Unfortunately, this was one of the most disappointing hotel stays we’ve had. We booked two rooms, but from the moment we arrived there were constant issues: one room was missing the advertised sofa bed, there was no complimentary water despite being told it would be provided, no slippers, an empty shower gel dispenser, a broken bedside lamp, a wardrobe door that wouldn’t close properly, and one of the showers wasn’t working. When I reported the shower, I was told nobody was available to fix it...

"Didn’t receive the suite that was advertised. Complained and they moved us the next day to the right suite. Asked if we should book for rooftop outside seats in bar. They said no. When we went up we received indoor corner awful seats. Left and went to another place to eat and drink. Disappointed as the 4 day trip for a birthday/ football game. The cost for 4 nights $5,500. Not worth the money. Will never rtn."

"Great spacious room for our family of 4. Usually NYC rooms are tiny with no room to put your luggage or items in the bathroom. These rooms were meticulously planned out to maximize space in both the room and bathroom. The hotel was not only newly remodeled but one of the cleanest hotels we’ve ever stayed in. Conveniently located in/near Times Square, theatre district and tons of restaurants, bars and shopping. We’ll definitely stay here again."

"Great location and friendly staff. However, the housekeeping never cleaned our room, they just emptied the trash in the very small trash cans and put clean towels in the room. We had to bring down additional trash to keep our room clean. Used towels were also not picked up. We were at the sight for almost a week, so this should have been done."

"Good"

"The staff was great, especially Brian. Breakfast was good."

"The hotel is located just one block from Empire State Building and opposite the Herald square. It gives very good accessibility to the public transit since there is a sub way just outside the hotel, which makes the hotel more considerable for everyone who decides to stay in the middle of the Manhattan city. I would recommend to book this hotel to everyone whoever needs an easy access to all the places. The hotel price gets very high if booked at the last minute but its still considerable if...

"Muy bien ubicado"

"Clean and upscale vibe- right next to grand central station"

"Elevator was always out of service and poor service room."

"Front counter staff upon checking in forgot to give me my Breakfast voucher following day after eating my cold break Breakfast I'll address this afterwards) restaurant staff handing me a bill i said breakfast was part of my stay, she then proceeded to tell me go over to the front desk and ask for your voucher they were supposed to give it to you at check in. upon asking the front desk staff (I did not get her name) she pretty much called me a liar saying that you received it at checking I...

"I have stayed in several Aloft locations in different cities. I live the modern amenities and they always located in great areas. I lived this location because everything was walkable and the subway access was super close"

"Front desk and housekeeping staff very accommodating and friendly. "

"Great location, very quite room and helpful staff."

"Friendly welcome and great spot !"