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"Great location and very helpful staff"

"I called 2 times at night because our AC was not cooling. The room was 81 degrees and both my kids under 3 years old were crying and complaining of the heat. Could not sleep the whole night. 2 times we were told " we will send someone" and they never came. Horrible experience and customer service"

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"This hotel is a disaster ! It was a false advertisement on how the hotel really looks . The room was very very outdated and the air conditioner did not work in the bedroom . The smell was overbearing with roach spray ….. We went up to the room and attempted to stay but we were unable to make it work . The front desk said they had another room but my wife said absolutely not ! The receptionist said he was going to cancel the reservation and not to worry that the charges were going to be removed...

"It was just a room. No luxuries, bad towels and had to ask for more. Nothing to brag about! $37 per day parking $32 + $5 tip. No microwave and the fridge froze my leftovers."

"Great location. Hotel showing its age"

"Very nice accommodations! "

"Easy contactless check-in and clean rooms."

"Clean room, very affordable, next to an amazing steakhouse. Very close to LIU Post campus."

"I had a less than perfect stay but to management's credit they immediately rectified the situation, They were very responsive and accommodating. I look forward to returning with my family,"

"This place is dirty and their half night room rental attracts dubious characters . Folks partying until 3:00 am and management is not responsive .will never stay at the roach hotel ever again."

"Hidden Jem.. management was helpful and pleasant accommodations were clean and comfortable."

"1: The rooms do not have a mattress for a bed. They use a futon pad on a platform. These are not only very firm but extremely uncomfortable. I had 3 of the worst nights of sleep in my life, and this was a major contributing factor. They recently remodels all the rooms but cheaped out on the bed. 2: There is a ton of noise from cars and pedestrians nearly around the clock, and the walls are paper thin. So even with all windows closed and shades drawn (which you’ll need because there is a ton of...

"Place very clean ,have been there multiple times. The front lady one working day shift she need to bee more helpful and nice to guest. Beside the place is very good for the price. And the air A/C noise is an issue."

"Enjoyed the breakfast buffet!"

"Clean, comfortable, small, but"

"Both the hotel and my hotel room were very clean and the hotel is also in an excellent location, near places to eat and shop. The reception desk was also very friendly and helpful in checking in and out. The only suggestion I would offer is maybe providing bottled water in the hotel room for guests upon check in."

"Clean room and comfortable beds. Breakfast was very anti climactic and plain, a lot of bread and cereal."

"Exceptionally fabulous in every way!!! From the beautiful surroundings, rich history and incredible views...to the scrumptious 5 star meals, accommodating staff and luxurious sparkling clean room...I honestly can not think of anywhere else that can top this elegant unique Castle!!! I will absolutely stay here again in the future."