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"**ONE OF THE WORST HOTEL MANAGEMENT EXPERIENCES WE'VE HAD** We gave Royal Lahaina every opportunity to address our experience privately and even escalated it to their management company, with no response. We stayed for a week in June 2026 with two rooms. Three days before check-in, the hotel couldn't locate our confirmed reservation. After more than TWO HOURS on the phone, manager Gretchen told me they couldn't accommodate our requests, suggested we "book a better hotel like the Montage or the...

"I loved this stay"

"Beautiful beachfront property with lush gardens!"

"Great hotel and great vacation. Thank you"

"The room was perfect, very spacious. Will be back again soon!"

"Great location. Loved hearing the waves crashing and watching the sunset from our balcony. Lots of shops and restaurants in walking distance. We will stay again."

"We loved our stay in Aston Kaanapali Shores! We had a nice view of the ocean. The price is very reasonable to be given a nice ocean view. Our room has a sofa and a small dining table. The kitchen is relatively big, with a full size fridge, stove/oven, and kitchen utensils. I just wish they have a hair dryer, which they didn't have. We enjoyed the pool , very clean and relaxing. It is also a few steps to the beach, and we enjoyed viewing the sunset from there. Staff service was excellent...

"Great property very close to everything"

"Not a bad view, but no direct access to ocean. Has a cliff with rocks. Beach access is further away to the right. Room had ants coming in n out of back sliding door and also small tiny bugs/lice. Which are probably harmless but kinda gross cuz they were even inside the microwave and were resistant to the microwave when on. Overall a good place to stay with two pools and not a bad view, even though we were here during three hurricanes being around, but we were not affected other than big waves...

"The hotel is great for what it is. Limited staff and few amenities but very private and well maintained. Great beach, great for kids, great for do-it-yourselfers."

"Stay was comfortable staff very attentive & accomodating, We stayed in the fire lanai deluxe room (ocen-view) it was amazing. Be prepared to get your steps in going from your room to the main lobby if you’re staying over there, but you will have easy access to the pool and the exclusion will be very much appreciated. Def worth it!!"

"This was the perfect place for our family of 6 to stay on our first trip to Maui! The pool and beach kept the kids entertained all day long and it was so nice to be able to go straight upstairs and make dinner or lunch. Or head to the pool bar or Duke's next door when we didn't want to make anything. Being able to do laundry was a major plus with messy little kids and salt/chlorine soaked swimsuits. Staff was super friendly, helpful and took care to ensure everyone's comfort and safety. There...

"Beautiful place to stay, hidden Jem will always come back."