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"Cleaning"

"View was beautiful, accommodations were excellent."

"Great location."

"I enjoyed my stay with my toddler , the location was wonderful . However I did notice a lot of mosquitos , to my surprise the window in room was left open . Other than that it was nice and comfortable ."

"Check in was great. Everything after that was downhill. Let’s start with the bed bug that crawled across the corner of the bed. If I hadn’t gotten out of bed to check the bug that was on the wall near my son’s bed, I would’ve missed the BED BUG crawling on my bed. I called the front desk immediately. They put us in another room that was so dirty I had to hold back tears. It was 3 am and all I wanted to was sleep after driving five hours. I didn’t see any bed bugs but the sheets had stains, the...

"Room was clean and great size. Complimentary snack basket was there. There are 4 elevators split into 2 groups next to each other and one of the group of 2 was completely out of service. So only 1/2 (2) of the available elevators could be used. The Complimentary breakfast was amazing with eggs cooked to order by a chef and a large buffet with a lot of selections. Great hotel and a great location."

"The room we stayed in was spacious and clean. The staff were very friendly and always willing to assist guests in any way that they could. It is a prime hotel location for all activities downtown. I would stay here again, if coming back to Chicago."

"the council drained the sewage in late 11pm, and continued for around one hour, which was really aloud, affecting sleeping"

"Very convenient and central to everything. There’s a grocery store next door and everything is walkable- navy pier, magnificent mile, the train. The team was friendly, restaurant employees were 10/10 amazing! Sweet concierge lady let me borrow her umbrella. <3 The pool situation kind of sucks. Not enough chairs or space and they are crazy about the pool towels. My kid had to get in the elevator dripping and cold bc the towels can’t leave the pool deck."

"It was very nice and good!"

"Property was clean and in a great location. My room has the biggest moth I’ve ever seen when I checked in but other than that my stay was great!"

"Overall it was a pleasant stay! I didn’t like the employee that checked me out. He got nasty when I was asking questions about my bill. I also didn’t like the river view. I literally had to look out and over to be able to see the river."

"Great nice hotel in the middle of everything. Overall perfect but reserving the restaurant was a pain, yet unnecessary apparently"

"Staff was very professional and helpful,"

"Staff were helpful and courteous. Breakfast was the best I have exer experienced...and no cost! Location was perfect! Rooftop was spectacular!"

"Great time"

"La ubicación me pareció excelente! Las habitaciones muy bien, tenían un ligero olor extraño, las alfombras necesitan una limpieza. En general todo estuvo muy muy bien. Fuimos con nuestros hijos y nos dieron una cuna."

"The hotel was cute, aesthetic and wonderful smelling (hello Hotel Lobby scent) and the front desk staff were all exceptionally kind and helpful. The king room we had was a tad small, but as expected given the location. Do note that the bathroom door is only a sliding ‘barn door’ style and does not entirely enclose it. The location was excellent, close to Millennium Park, the River, and right on the Miracle Mile. We personally had a good view, but did see that some of the other rooms looked...