I prepaid for six nights but ended up staying only one night because I was very uncomfortable. The room had an unpleasant smell, and I did not feel welcomed or comfortable because of the staff’s attitude. When I checked out the next morning, I asked if I could get a refund for the remaining five nights, but I was told that no refund was possible. I had no choice but to leave, which meant I lost the money I had paid for the remaining five nights. Unfortunately, my experience was very disappointing, and I cannot recommend staying here.
The White Palace Hotel is great for a weekend escape. I had a fantastic time there. The staff was always helpful when I needed anything. I believe it's a wonderful place for anyone to stay!
Staff are cordial & helpful, perfect hotel to stay .
Breakfast was delicious, reception guys are so much handsome & professional.Road construction going on outside, it's a problem except it everything was fine
May be I'll stay here again
เข้าพัก 1 คืน, สิงหาคม 2023
รีวิวที่ตรวจสอบแล้ว
10/10 ดีเลิศ
Bishal
26 มิ.ย. 2025
ชื่นชอบ: สิ่งอำนวยความสะดวก
Service from every Department is so good that I've planned to stay there again. Specially the front desk officials are so helpful and attentive. Transport service is smooth.
Check-in was quick and simple, and the staff was friendly and helpful. The complimentary shuttle was fast and easy to use. It's a great choice for a transit stay or when you need to be near the airport.
Ideal for a short stay while traveling to or from the airport. Conveniently located nearby with seamless transportation. The room is spacious, clean, and well-equipped with excellent facilities.
Great experience! I had an awesome experience at this great place. The delicious food is amazing, The restaurant staff is friendly. I recommend this hotel to everyone.
Awesome experience especially on food
I'm really happy with the service and the food was delicious. They have fresh food, a nice atmosphere, and lots of different dishes to choose from, like local food, Western dishes, and Asian cuisine.
The people at the front desk were really helpful, and getting picked up from the airport went well. The food was tasty, and all in all, it's a nice place to stay. The staff, especially those at the front desk, were amazing and made the experience even better.
I booked my hotel room 4 days earlier and I called the hotel that make sure I get correctly so I talk to front desk manager in charge Mr. Mehdi or Nadim I can't exactly recall the name but I spoke front desk manager on 20th September 2026 and I mentioned to him that make sure room bed sheets are clean and the bathroom must good clean! As I arrived in the white place Hotel on spt.23.26 at 11:30am and I was waiting for 12pm check in, At 12pm I approached to the front desk and asked about my room! he tells it will ready in a shortly so I asked that person did talk with you! he said yes so I went to sit in the lobby then it already 12:37pm so I approached again in the front desk and asked is my room ready?time was 1pm they are not able to give me a room, they thought I'm Bangladeshi they can fool me but I told them I am American citizen and I was very upset with their behaviour and not to apologise So I went to sit again at1:37 pm asst.manager and told me that my room is ready! So I went to 3rd floor ,hallway so dark and stinky smell he took a corner room full of cigarettes smell which I specifically mentioned that no smoking deluxe room Queen bed,in the room is so sheety and full size bed so I refuse to take that room and I come to the lobby and show them my booking details, after that I was afraid of my security! Also Hotel position out the city and location is very very dirty, I was so worried about my next day flight to USA, even i said my statement I want full refund!!!
My wife and I stayed in white palace hotel for two weeks and enjoyed every minute the restaurant has amazing quality meals and free breakfast, though their was a small hiccup with booking and cleaning staff overall white castle is a definite for travelers and dwellers the roof has a good view and fresh air also.
The food was excellent, the staff was professional, and the service was five stars. The rooms were in excellent condition. The entire visit was outstanding, and the people were very kind. It's one of the best hotels I've ever been to at Uttara.
Great value for money.
Very good food , professional staff, awesome service. Very kind and helpful person. Housekeeping is very professional & cordial, All found ok!
I had a fantastic time at the hotel! The food options were really good, and I enjoyed my visit a lot. Even though there was loud road construction outside, which wasn't the hotel's fault, the inside of the hotel was amazing and really clean. The Front Office team provided excellent service.
The room is neat, comfortable, and big. The food tastes good, and the breakfast selection is great. They provide room service too. The food's quality is impressive. Staff members are kind and well-mannered. It's a suggested place to stay in Dhaka.