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"Very helpful"

"Clean room and great location. If able you can literally walk every where. Friendly staff except one guy on the night shif. "

"This hotel was great in regard to location because it is close to the airport. The stay was comfortable and clean. However, don’t book this hotel for the airport shuttle. Regardless of being ready and waiting in the designated spot almost 10 minutes before departure, the shuttle had already left, with the next one being 45 minutes in the future. "

"I recently stayed at the Hotel Riu Plaza España and had a fantastic experience overall. The location is unbeatable – right in the heart of Madrid, with easy access to public transportation, shops, and major attractions like the Royal Palace and Gran Vía. The hotel is modern, stylish, and very clean in general. My room was spacious and comfortable, with a great view of the city. However, the bathroom shower could have been a bit cleaner, which was a slight downside. The staff were incredibly friendly and helpful throughout my stay, always ready to assist with any questions or needs. A special thanks to the team at the front entrance – they were exceptionally welcoming and made a great first impression every day. One of the highlights was definitely the rooftop terrace, absolutely stunning! The views over Madrid are breathtaking, especially at sunset. It’s a fantastic place to enjoy a drink and unwind. That said, the food at the rooftop bar could be improved – it didn’t quite match the quality of the rest of the hotel. Breakfast was excellent, with a wide variety of fresh options, both hot and cold."

"Good"