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"High sta"

"incredible, attention to detail spot on, staff extremely helpful & they have electric car chargers which is super helpful & they guide you through the simple process of charging your vehicle. Air conditioning in the rooms as standard. in general, highly recommend."

"A Perfect Anniversary Getaway! We just returned from a wonderful stay here to celebrate our anniversary, and it couldn't have been more perfect. From the moment we arrived, the staff was incredibly friendly and welcoming, making us feel special right away. The entire hotel was spotlessly clean and beautifully maintained throughout our stay. A few highlights from our trip: -The Food: We had a fantastic dinner celebrating our special occasion—the meal was absolutely delicious and the service was...

"My stay at the Mercure Hotel in Pembury was okay. My room was on the ground floor and adequate. The bathroom was very clean and cleaned for the three days that I stayed there. The bed was made and the room was clean daily and I have no complaints about it. The room was adequate for my needs.. The only slight grumble I have is that I did not find the staff very friendly. Sometimes there was nobody on reception at all and when I went to check out, I couldn’t see anybody around and was unable to...

"As other reviews have said the property is old and creaky and furnishings and carpets could do with being updated. The hotel is right next to the castle, pubs, restaurants and-supermarkets and is a great location. It’s a shame really as it could be really nice if a bit of TLC was added to the rooms and especially the entrance which really needs attention. Another Plus is the staff are really nice."

"Room was not in a great condition, decor was tired and grubby. Outside was unkempt and unloved. Facilities were OK, but as we were not spending a lot of time here it didn't bother us."

"The hotel was beautiful and spacious. When we were there we ate both dinner and breakfast outside which was lovely, again looking over extensive grounds (although oddly the second tier of the garden below the main level was not well maintained at all) However the feel of the place was a bit chaotic and we heard a number of guests complaining about things which should have been easily remedied (tvs not right, AC not entirely working and so on) We had a lovely dinner but one of our servers made...

"The hotel was very poorly staffed throughout our stay. 75%+ of tables had dirty glasses / empty bottles that needed clearing. All draught options were off at the bar and we were charged 20% service for opening 2 bottles of beer. The spa was ok but very tired. The changing rooms had a lot of broken plastic worksurfaces. The pool itself was ok but had clearly had a rushed refurbishment with a poorly fitting pool liner. It all felt quite claustrophobic. The jacuzzi was way over-chlorined...

"all good"

"Room was clean and tidy on check-in but because it was very hot the room had no AC but they supplied a fan that did nothing to keep it cool. The staff were lovely and very helpful. The bar was well stocked and had all the drinks I needed. Breakfast was delicious and being a vegetarian the vegan full breakfast even included my favourite vegan black sausage. We had dinner in the restaurant which excellent and the waiting staff were attentive."

"The house has rooms which are let and reminded me of a hostel. The web description of what I paid for did not tally with the room I was offered. I found I had a room on the second floor with an en-suite bathroom, an air conditioning unit which was not working, but a fan which was. The bathroom was well ventilated by a Velux window. The communal areas and staircase were not smart. The room was clean and had a kettle, tea & coffee etc. Given the price relative to local hotels it was OK for value....

"Lovely hotel great location "

"The hotel was disappointing, it is in need of updating. Our room was very old fashioned and the bathroom felt unclean .On one of the hottest days of the year there wasnt even a fan to help cope with the heat. On the positive side, all the staff we encountered were friendly and helpful, and the breakfast was nice but I dont think we would chose to stay here again ."

"Stayed here one night with my partner for his birthday. Lovely scenery, cozy get away. Staff were very helpful on the phone when needed."

"Th Leicester Inn is a very old listed property and as such has some wonderful aspects giving it great character. Being old and listed also means that modern features like double glazing and air conditioning are not present and we stayed on one of the hottest days of the year. Our room was very hot but a fan was provided and we were able to have an open window. There is a good size car park at the rear of the Inn. Food and service were superb."

"The room was very good,spotlessly clean and the lady in charge was very helpful."