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"Dear Management / Guest Relations Team, I am writing to formally log a serious complaint and request a full refund regarding my two-night stay in Room 624 at the Hampton by Hilton Rochdale (October 15 to October 17, 2026). I paid a total of £163 for the room, plus additional parking charges of £5 per day. Having completed 12 days of hard work, I booked this stay specifically looking for a peaceful environment to rest and sleep. Instead, the accommodation and service experienced fell...

"Friendly staff. Good food and bar service. Did not use pool and gym services. What was not up to par was condition of property. Black mold and a leak in corner of lounge area. Room very strange door on bathroom and worn furnishings."

"Ok… reviews are not that good .. and I can understand, however the hotel seems in somewhat of a transition period ; (an old hospital conversion it seems with period architecture) ….work being done and plaster foot prints all through the dining hall when we arrived . Man behind desk was helpful and talkative once he understood us (yes , it’s the north and a lot of Asian run hotels now ) and a nice friendly guy. First impressions … hotel needs brightening and updating. Walk up to first floor to...

"Great stay the hotel has an excellent atmosphere. Staff weee extremely helpful and always happy to assist where they could. Food in the restaurant at night was superb as was the full emglybreakfast. Rooms are small but functional but clean and all that you need. Bed was comfortable shower was great."

"Really enjoyed our stay"

"Good comfortable stay, service was amazing definitely value for money."

"The location was amazing and everything you need was a walking distance."

"Quiet clean and ideally situated "

"Room was very dirty , door handle and lock didnt work properly. Left at 1am due to it being gross. Only bonus was man on reception when checking in was polite "

"We stayed at this beautiful cottage last weekend and honestly couldn’t have asked for a better experience. The owners were incredibly helpful, especially when we let them know we wouldn’t be arriving until midnight — they couldn’t have been more accommodating. The cottage itself is absolutely stunning, set in a fantastic location with truly amazing views. We loved the peace and quiet, and it was the perfect place to switch off and unwind. One thing that really stood out for us was just how...