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"Dear Management / Guest Relations Team, I am writing to formally log a serious complaint and request a full refund regarding my two-night stay in Room 624 at the Hampton by Hilton Rochdale (October 15 to October 17, 2026). I paid a total of £163 for the room, plus additional parking charges of £5 per day. Having completed 12 days of hard work, I booked this stay specifically looking for a peaceful environment to rest and sleep. Instead, the accommodation and service experienced fell...

"Ok… reviews are not that good .. and I can understand, however the hotel seems in somewhat of a transition period ; (an old hospital conversion it seems with period architecture) ….work being done and plaster foot prints all through the dining hall when we arrived . Man behind desk was helpful and talkative once he understood us (yes , it’s the north and a lot of Asian run hotels now ) and a nice friendly guy. First impressions … hotel needs brightening and updating. Walk up to first floor to...

"We stayed at this beautiful cottage last weekend and honestly couldn’t have asked for a better experience. The owners were incredibly helpful, especially when we let them know we wouldn’t be arriving until midnight — they couldn’t have been more accommodating. The cottage itself is absolutely stunning, set in a fantastic location with truly amazing views. We loved the peace and quiet, and it was the perfect place to switch off and unwind. One thing that really stood out for us was just how...

"Staff were wonderful"

"A welcomed change to your typical hotel stay. Will be back."

"Great stay the hotel has an excellent atmosphere. Staff weee extremely helpful and always happy to assist where they could. Food in the restaurant at night was superb as was the full emglybreakfast. Rooms are small but functional but clean and all that you need. Bed was comfortable shower was great."

"Mollies Manchester has a lovely vibe, it’s clean, busy but in a nice way and it’s impeccably clean and well presented. We stayed in a classic double on 5th floor - absolutely perfect (though shower / loo drainage did smell a bit unpleasant on the first night of our stay - but cleared after use -odd!). Main bar and diner very nice, comfortable, easy to relax in space."

"The room was too small to even open a suitcase; hardly 40cm space between the bed and the wall and the windows so that operating the curtains was a bit of a faff. The ventilation did not follow the set temperatures and was incredibly noisy. The hairdryer was efficient but I didn't manage to get power from the socket near the mirror and ended up brushing my hair sat on the bed, using the socket that was by the tiny bedside table. Other room equipment included a water heater and coffee&tea, a...

"So handy to be near the depart desk at the airport"

"Great spacious rooms. A range of food at breakfast. Close to centre of Manchester. Third time staying here. Would definitely stay again."

"Good place to stay prior to an early flight"

"Room was excellent. Breakfast first class, great selection & quality of food. Used Woodland Spa & ate in hotel restaurant as extras, very impressed with total experience"

"Cracking place. Lovely room. Great welcome. Good food"

"Everything about the hotel was fabulous. All staff were friendly, welcoming and polite. Good location. Breakfast was fantastic with a great selection of food and drinks. Plenty of shops and bars around the hotel. Convenient location for the coop live arena and the Etihad Stadium. All in all a great place to stay. Thank you to everyone who looked after us during our stay."