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"The staff were great!"

"I couldn’t ask for more! This hotel is more than beautiful! The staff are very friendly, helpful and knowledgeable 🌹 and the food from the 3 restaurants that we tried was so delicious! ( Yulong mansion, Roku Japanese restaurant and bar, marina’s kitchen)"

"いつも綺麗で良い部屋です"

"We had a very relaxing stay and the rooms and spa were spectacular! Fruit and sweet treats were there on our arrival. Had a great experience!"

"Everything was good even we had an issue with the room. But the staffs helped us to solve the problem. Highly recommended if you want a good hotel to stay in Ha Long"

"Amazing gym, ocean view"

"Very nice and great location "

"Where can I begin… This was the worst hotel I have ever stayed at. The service was non-existing, no one in the staff was service minded. Me and my friend stayed there for work purposes and ended up leaving early just because of their poor treatment. All the time there we were treated like strangers, no one in the staff knew we were guests, so we were questioned who we were at many times. They had a wedding one day and a conference one day, so they refused us entrance to the restaurant. After...

"Die Zimmer war angenehm und groß genug für 2 Erwachsene und ein Kind. Das Hotelpersonal war sehr hilfsbereit und sehr freundlich. Mit dem kostenlosen Schuttle (alle 20 min) kann man Paradise Bay erreichen wo man in einem Pool und einen künstlichen Strand entspannen kann. Für eine Nacht um den Cruise am nächsten Morgen bequem und stressfrei aus Tuan Chau zu erreichen war das Ganze eine sehr gute Erfahrung"

"It was an unforgettable experience! The room where we stayed was overlooking the vast bay and it was beautiful. The amenities on the cruise ship were wonderful, and the hospitality was above and beyond. We felt truly welcomed and cared for by the crew and they always provided what we needed. Truly a Five-Star experience for our family. Shout out to Ms. Kim (the cruise manager), Ms. Erin (server), and Mr. Tran (swim & kayaking), they took very good care of us!"

"Clean room, roomy, breakfast is very spacy, but food was just ok"

"Nice breakfast loved the 38th floor"

"We stayed for 2 days and 1 night in March 2026 and had a truly memorable experience. The cruise felt refined, well-organised and very comfortable, with beautiful views throughout the journey. The cabin was elegant and spacious, the food was very good, and the service was attentive without being intrusive. The crew made everything feel smooth and effortless, which allowed us to simply relax and enjoy the scenery. A premium and well-executed way to experience Ha Long Bay. Highly recommended."

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