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"Clean room, newer 3 star hotel, but in the middle of nowhere "

"The property is great. Location is good. walk to nice beach. Room is clean but the bathroom is easily to get overflow. The AC leaks some waterdroplets. Price is expensive given the qualities of these utilities. Room has stove but no kitchen utensils."

"Noisy"

"Nice hotel, nice room, but in the middle of nowhere and no one speaking english (even if it was written so) I took this room to take the ferry to Co To Island, but after many struggles, I finally understood that this was the old port and now the ferry is 5km further"

"The staff were great!"

"I couldn’t ask for more! This hotel is more than beautiful! The staff are very friendly, helpful and knowledgeable 🌹 and the food from the 3 restaurants that we tried was so delicious! ( Yulong mansion, Roku Japanese restaurant and bar, marina’s kitchen)"

"Clean room, roomy, breakfast is very spacy, but food was just ok"

"It was an unforgettable experience! The room where we stayed was overlooking the vast bay and it was beautiful. The amenities on the cruise ship were wonderful, and the hospitality was above and beyond. We felt truly welcomed and cared for by the crew and they always provided what we needed. Truly a Five-Star experience for our family. Shout out to Ms. Kim (the cruise manager), Ms. Erin (server), and Mr. Tran (swim & kayaking), they took very good care of us!"

"Balloo was a wonderful host. This property offers a relaxing environment that boasts beautiful scenery with lush vegetation. The service has been second to none! 10/10 recommend this for your next stay! "

"We stayed for 2 days and 1 night in March 2026 and had a truly memorable experience. The cruise felt refined, well-organised and very comfortable, with beautiful views throughout the journey. The cabin was elegant and spacious, the food was very good, and the service was attentive without being intrusive. The crew made everything feel smooth and effortless, which allowed us to simply relax and enjoy the scenery. A premium and well-executed way to experience Ha Long Bay. Highly recommended."

"Capella cruise absolutely exceeded our expectation. We stayed in a family suite and the room was wonderful and spacious with unbelievable views from the balcony and windows. The food was fantastic and the itinerary was well put together. Kids had so much fun swimming. The time flew by. Would definitely recommend this cruise. Thank you to all the staff and the surprise birthday celebration that was done for our eldest child. "

"Amazing gym, ocean view"