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"Extremely disappointing stay — absolutely not worth the money We stayed at the Embassy Suites San Juan for 7 nights, and this was one of the most disappointing hotel experiences we have had. The biggest issue was the complete lack of basic housekeeping and the extremely poor customer service when we tried to address it. Our bed was not made for the entire 7-day stay. We repeatedly had to ask for basic bedding, and on one occasion it took over an hour just to get sheets. At one point, a wet...

"Just a wonderful, relaxing and enjoyable stay.. the staff were very friendly welcoming… very clean… the restaurants all amazing the food delicious… looking forward to visiting again and soon…"

"Amazing property, delish food options and clean rooms with great views. I was surprised there was not an outside accessible bathroom option."

"I had a lovely stay at Bali Hotel! The staff was very attentive to all of our needs and made sure to clearly explain all charges beforehand, which I really appreciated. The 24/7 front desk service was also super convenient. Our room was pretty spacious, comfortable, and housekeeping came every afternoon to clean and refresh the room. Overall, it was a great experience and a lovely place to stay. I would definitely stay here again!"

"We enjoyed the location within old San Juan; it is centrally located to walk around with many choices to restaurants. If you are driving it is not easy to find street parking. There is a nearby parking garage that charges $25 for 24 hours. It's a small hotel; the front desk is very welcoming. Our room was clean and we had no issues besides our bedding feeling a little damp, but they gave us dry sheets to replaces with no problems. The bathroom was clean, but they need to do a little updating to...

"Beautiful “Small” hotel, Property was clean, staff was nice However for an adults only hotel I did expect some type of activities. There isn’t much to do in the hotel. They advertised a DJ and dance party and there’s no such thing. There is no microwave or a cold refrigerator in the rooms. The pool area is beautiful but the drinks and food are pricey. For the cost of the hotel stay it wasn’t worth it. Not what I expected so just a tad bit disappointed."

"Beautiful hotel and very welcoming staff!"

"We had a great 3 night stay here. The property was very nice. Easy in/out parking. Plenty to do/see/eat within walking distance. Had a private salsa dance lesson on the beach. Live music down at the lobby bar. Will definitely stay here again."

"El cuarto limpio, las facilidades bonitas , el staff muy atento."

"Highly recommend Metro Art hotel. Great location, great staff, great amenities, great experience I definitely will revisit"

"Our stay at the Condado Vanderbilt was absolutely wonderful. The staff was friendly, the amenities and restaurants were fabulous. The location was really nice as well. Lots of stores and restaurants in walking distance. One downside was waiting for ice to be brought to the room, as they do not have an ice machine for guests."

"Our stay started bad! We booked a partial ocean room. We got a room right next to the elevator with an ok view on the 8th floor. As soon as we got in the room, we could hear the elevator going up and down constantly. My husband was playing golf early in the morning and it was going to be impossible to sleep with the elevator going up and down constantly. We asked for a room away from the elevator and got downgraded to a room in the 3rd floor with no view because they had no other rooms...

"nice"