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"Our experience at Hyatt Ziva Puerto Vallarta was extremely disappointing, especially considering the level of service and quality you would expect from a Hyatt all-inclusive resort. The biggest issue was the food. Overall, the quality was poor, and even the coffee shop and desserts were terrible. Desserts were literally handed to guests on napkins because they apparently didn’t even have small plates available. For a resort at this price point, that is simply unacceptable. What bothered us...

"Très bien"

"What an AMAZING stay!!"

"Nos gustó mucho, no vemos la hora de regresar otra vez."

"I didn't get to"

"The staff over all were good/helpful and friendly. The property itself was amazing! We had an excellent experience and enjoyed our stay!! The rooms were clean hallways/common areas were immaculate!"

"The pool was poorly maintained, and there was a lot of construction taking place throughout the property. The kids’ game room was not available. The beach water also appeared to be highly polluted, possibly due to the property’s proximity to a large marina and cruise port. There was also visible mold on the pool tiles. One of the dinner restaurants is located outdoors and does not have air conditioning, which can make it uncomfortably hot during the summer."

"All excellent"

"Our stay was very disappointing. We had one room for the first night and then moved to another for the rest. The first-floor room had major security and safety issues: the balcony door did not lock, the balcony railings were very wobbly, and the glass covering the peephole was missing, meaning someone could potentially look directly into the room. The AC was unbelievably cold, it felt like a freezer. The second room was better, but we did see one cockroach. The safes did not lock in either...

"Great service everyone was nice and helpful"

"La experiencia en general fue muy buena, sin problema volveremos el próximo año, los restaurantes todos muy ricos y variados. La única recomendación sería que hagan cambio de almohadas, ya les toca renovación."

"It has a very nice view and nice resort, however, there are not many chairs by the pool and and most of them are taken, it toke a little time to find someone to help with chair. They had a good room service, very quick to respond."

"El hotel me gusta por su ubicación ya que su playa es muy bonita y limpia, sin embargo la atención en algunas áreas deja mucho que desear, mi habitación estaba a lado de unas personas súper ruidosas literal a las 2 am haciendo tremendo escándalo y lo reporte y jamás recibí ninguna solución y por esa situación no pude disfrutar mis vacaciones, además de que la capacidad de sus restaurantes no es suficiente para los huéspedes tienes que hacer esperas muy largas para desayunar comer o cenar"

"Es bueno el lugar te hacen sentir bien y escuchado si tienes algún problema solo que algunos de los trabajadores te limitan la comida y la bebida pero solo fueron alrededor de 4 personas el resto solo fue amable mi familia y yo no desperdiciamos y al decirte que no agarres pues ya no comes agusto pero en lo general estubo bien los restaurantes de especialidades el italiano de no ser que tuvieron un detalle de cumpleaños con mi hija seria lo peor de todo lo unico bueno seria eso y un par de...

"El check in fue muy rápido y cordial , la habitación impecable y los alimentos espectaculares !! Lo recomiendo ampliamente"

"Nos encantó! 💕❤️😍😊"