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"More transparency. The heating was an issue. Got sorted in the end. Photos of the building where the flat is located - there should be pictures of it on the listing. As it's an old building and it can be missleading based only on the existing pictures on the listing. There should be someone available 24/7 for when needed. It is a guest accomodation afterall. The location above the restaurant/bar/club, woth mentioning that partirs can and eill occur and the flat will be very noisy and shaky when this happens. should be mentioned on the listing. We couldn't get not even a minute of sleep, even though that's why we booked the accomodation. To be able to get some rest before our flight. "

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"Made a confirmed booking on Hotels.com. Received a call from the manager on the day to confirm booking. When i arrived at 8pm, the manager had left and was very impolitely told that no rooms were available by the reception. I stated i had booking, and was told "we are full, leave the building". Shpwed proof of booking and payment, but was told "its not my problem". After a heated argument (15 minutes) the hotel reception called the manager, who stated to reception that i was indeed one of the "full hotel" people, and to give me a room. My advice.... check in during the day when the manager is on site!!!"