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"Super clean amazing customer service from the driver Carlos david who pick me up at the airport and everyone one else I had a great experience. "

"Nice "

"I’m giving this hotel two stars mainly because the beachfront location is beautiful and the staff was genuinely friendly. Unfortunately, friendliness does not always translate into good customer service. We stayed for 4 nights and 5 days, and from day one we had ongoing issues with the air conditioning. It broke down at least twice a day—most often after midnight. We called to report the problem at least six times and requested a room change, but although we were repeatedly told it would be fixed or that we’d be moved, neither ever happened. Until the final day—less than an hour before checkout—there was someone at the room trying to repair it. Hot water was also inconsistent.About half the time, there was no hot water when we tried to shower. Housekeeping was unreliable as well. The room was not cleaned properly, dirty towels were left behind on one occasion, and on another, clean towels weren’t provided at all. When we requested them, it took over two hours to receive replacements. The buffet food was mediocre and repetitive, with little variety from day to day. We tried two à la carte restaurants: the Mediterrenas restaurant was excellent, both in food and service, while the Fusion restaurant had good service but very disappointing food. In conclusion, I would only recommend this hotel if you’re primarily looking for direct access to a beautiful beach and friendly staff. However, if food quality and timely resolution of issues are important to you, this may not be the best"

"Loved the pool, beach, staff, meals! "

"Loved every minute! Very attentive and loved his big my apartment was! Property right in front of the beach. Will definitely be back with my boys. "

"Estuvimos hospedados del 7 al 11 de marzo 2026 la pasamos super lo recomiendo 100% el trato de los empleadas Ana y Carmen las recepcionistas fueron de excelencia, los empleados del restaurantes muy atentos, el desayuno riquisimo, los alrededores muy seguros, el hotel todo ordenado y limpio. "

"The hotel has the potential to be a best in class place. The infrastructure is there but staff should be better trained. There was no water from 3-5 PM in our rooms for 2 days and the person checking us in AT 3:00 should have informed us of that. Instead there is a little note on the table easily missed and we didn’t see until we tried to use the restroom in the room. The restaurant randomly closes on particular days and when I asked why they said they didn’t know. Pretty property and the food at the beach place is good even if expensive. "

"Horrible beds; rock hard. No hot water. System runs on solar power, no sun= no hot water. Several Long term travellers reported no hot water in weeks! Room full of mosquitoes upon check in. Asked for a different studio/kitchen room, lied about availability and offered a lower valued room instead for same higher price. Saw on internet studio/kitchen rooms were available. Decided to check out early, no refund of course, as the beds were so bad I suffered with very sore back. The only plus is the location to beach and restaurants. "

"Everything about this stay was excellent, save one key thing: the beds and pillows were rather uncomfortable. Not something that could be addressed immediately by bothering the staff, but something we found ourselves lamenting throughout the days after sleeping on them. Literally everything else was a dream. "