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"I"

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"Everything great"

"The property was beautiful"

"Clean Room"

"Great experience"

"Hotel was conveniently located and the design was unique. The staff was friendly. The bathroom was very small and we could not get the room to stay cool. We also had a stained/dirty towel."

"Valet service was great"

"We’ve stayed in this hotel before and it’s very large. Perhaps it was the location of our room this time, which was in an older back hallway, that added to the less than desirable experience. The room was musty and smelled terrible. The entry door didn’t latch and needed to be locked to stay closed. The staff member who checked us in had the personality of cardboard. After waiting several minutes to check out, we just used the app - no one showed up. It’s decorated beautifully with great...

"Awesome stay"

"The place wasn’t bad overall but there was a domestic outside our room at 1:30am that lasted more than 20 min. I was too afraid to open the door or call the front desk. We found a other hotel for our next night."

"Clean room."

"Staff was pleasant and helpful. Clean rooms. Hallway could have been updated. Good location"

"All was well but limited TV programs. Location was good and easy to get to I-75 and restaurant's."

"There was no continental breakfast for how much the room was. Still had to go out and buy breakfast."

"Very nice area. Staff were efficient and did t bother you at check in."

"Below average rooms. Perhaps the heavy use by the various groups attending sporting events and conventions makes it difficult to keep the rooms in top working order. To be a Hyatt property the quality of the experience is way off. The common areas were nice enough, but the room itself was long past its prime. Banged up, roughed up, worn down/out. The only thing you get is location; unless you’re attending something at Rupp or the convention center there is no bang for your buck. Staff at...

"Shower tuff for handicap"

"We have stayed here many times. It is very convenient to the restaurants we like and shopping areas. We like the breakfast that is very good and made to order. There is a young lady that cleans the tables that is so nice who has been there for a long time that always greets us with a smile and a “welcome back”. I think her name is Cheryl."