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"This hotel is A1, staff are so nice and could not be more helpful. Great location and lovely restaurants on site. Once you have stayed here you won't stay anywhere else in Jakarta!! "

"I was initially assigned Room 700, but after settling in, I noticed that the central air conditioning was unusually loud. I reported this to Ms. Dwinda Ayu, who responded promptly and arranged for me to be moved to another room without any hassle — her attentiveness was greatly appreciated. On the final evening of my stay, I visited the Executive Lounge, where Ms. Annissa kindly checked in with me and asked for feedback. I shared a few minor comments regarding wear and tear, and she took immediate steps to follow up on them. Great food options too. The hospitality and responsiveness of the team truly stood out. Kempinski offered a warm, comfortable experience — a genuine home away from home. I look forward to returning. "

"Staff attention to details is exceptional. Special thanks to Estee."

"Great place"

"One of the best hotels that I’ve stayed in Jakarta. Clean and spacious room with exceptionally polite and efficient staff. Special mention to the lobby lounge which has a proper smoking room which you don’t see much these days!….highly recommended, will definitely be back again!"

"Very helpful and friendly staffs at club floor "

"Good hotel. Good area."

"From a swift check-in to an efficient checkout, everything went smoothly. I was pleasantly surprised with a complimentary room upgrade. The package included both dinner and breakfast — the breakfast, in particular, was impressive with a wide variety of options. What truly stood out was the exceptional hospitality. Every staff member was friendly, courteous, and always smiling, creating a warm and welcoming atmosphere. Although the hotel itself shows signs of age, the quality of service more than made up for it. Highly recommended for a comfortable and memorable stay!"

"Excellent "