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"Room smelled like a waste line vent. They have to fix that. Staff wasn’t as friendly like last year. Might go back to the Hyatt worth the extra money. Also the room door you can hear everything from the room "

""We had a wonderful stay! The staff was incredibly friendly and helpful, making us feel welcome from the moment we arrived. Overall, a very nice experience. Highly recommended!""

"We originally booked at Riu Palace Aruba – All Inclusive but were moved to Barcelo Aruba due to renovations — with no price adjustment despite a glaring downgrade in quality. We traveled as a large family with three separate rooms, and the issues were consistent across all of them. Rooms lacked essentials you'd expect at a 3-star hotel — no conditioner, no body lotion, showers clearly not cleaned daily. Multiple requests to replenish the shower gel dispenser went ignored. Our children reported identical conditions and virtually nonexistent service in their rooms. My son's room phone didn't work — despite promises, it was never replaced. Paint was visibly peeling off hallway ceilings. Beach umbrellas were severely insufficient, forcing us to wake up at 4:30 AM to secure shade and chairs — an artificial problem not seen at neighboring hotels and easily fixable. Towel service was listed until 6 PM, yet staff refused to distribute towels after 5 PM while the pool and beach remained open and in use. Food quality, variety, and dietary options were disappointing and well below what the hotel's rating and price suggest. Overall, a deeply disappointing experience for a large amount of money — consistent across our entire family. Riu Palace Aruba should acknowledge the differences, provide a price adjustment, and set proper expectations before transferring guests to a clearly inferior property. None of that happened."

"Food was excellent and staff was friendly and room was beautiful "

"We enjoyed almost everything at this resort, The food, the amenities, the service was a little slow at the bars, You are having a great time at the pool and then you go to the bar and you have to wait 20 to 30 minutes for your drinks, It kind of killed the high of the moment. But the best thing you’ll find here is the beach. Omg, this is the nicest beach I’ve ever seen in my whole life. Wow."

"Breakfast was excellent and the pool area was good. The beach close by was small and the hot tub was steaming "

"Close by eagle rock beach"

"The hotel was great! Pools were clean, the buffets were always fresh and stalked. The staff is next level friendly and accommodating. The nightly drink specials in the lobby was a daily highlight! We loved it and would absolutely go again!"

"There was a cockroach crawling in our hotel room. I also saw another one near the entrance of the hotel upon leaving. Overall, it was a nice hotel but I am worried about the hygiene and cleanliness of this place."