Search Hotels Near Crossgates Mall, Albany

"Breakfast options are awesome, good customer servise, gym and swimming pool area are very neat and welcoming. We enjoyed our stay in the suite rooom. It's like home away from home, I definitely will come back. Highly recommended 👌 "

"Room was VERY far from the parking garage. There was no internet or streaming available so the front desk asked if I wanted to cancel. I didn't, but was surprised they didn't offer a free pastry or muffin with their morning coffee(4 .00 dollars) as a trade. Especially since most places have these for FREE!! lol. Walk from garage to room was way too far. Will not stay again due to this. "

"Staff was NASTY not friendly at all."

"The blanket was so old and the light is kind of low I know it’s two star but the bathroom is as good size and clean "

"This place is so disgustingly dirty I think there must be health code violations. I shared my experience with Expedia including photos of bugs on a wall, bugs killed with shoes on the ceiling and never removed, mold in the shower, used soap left from the previous client in the shower with some hair on the wall (meaning it wasn’t cleaned), a lampshade that looked like someone spilled an entire cup of coffee or maybe tomato sauce on it, a major hole in the wall covered by wood, flooring not adequately repaired, a corner of the room that has never been cleaned in the room’s existence, a stained towel, hair on 2 of 3 pillows before I touched the bed, 4 mismatched and burnt out bulbs in the bathroom, peeling paint on the wall, holes in the wall, damp stains on the ceiling, a phone from 1976 that is stained with grime and has never been wiped down, etc. Yes I bothered to type this out to save you the trouble. I was so uncomfortable I hardly slept but it was too late for me to change motels as I was exhausted and there was a storm outside. Literally the most disgusting room I have ever stayed in in my life. I will say all the staff was kind, this is not a staff issue, the building is just decrepit and will remain so without gutting the units. The water pressure & temperature of the shower was good. I was supposed to do several hours of work before I checked out but even the chair was stained and I could not bring myself to sit on it. I checked out early to get out of the filth. "

"The staff were very friendly and check in was easy. The rooms were clean and the bed was very comfortable. The hotel was very quiet which is a huge plus for me! No traffic noise at all. I would definitely stay here again. The only thing I would warn people about is the breakfast. There was coffee, orange juice, apple juice and packaged blueberry muffins. That was all. There wasn’t anything else to eat except those muffins. "

"For the expected volume of athletes at the hotel, breakfast was a joke- hardboiled eggs and a sausage patty. The front desk staff were rude to any adult that approached them from our athletic team throughout the entire weekend. "

"The place was fine. Clean. Decent breakfast. Staff were helpful etc"

"The Hotel Manager was incredibly helpful with my check-in and answered all my questions. The room was clean and spacious and the cleaning staff was excellent. "