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"They need to add more spa-related options, eg, sauna, facials, etc., and more massage techniques. Food-wise, they should offer more of an authentic Jamaican flavor in their meals. "

"I enjoyed my vacation. I will definitely come back. The staff are friendly and helpful. "

"We had an overall great stay at Princess Grand and truly enjoyed our vacation experience, especially with the Platinum services, which added a nice level of comfort and convenience throughout our trip. A special thank you to the butler team: Pierre for attentiveness and professionalism. They were helpful, responsive, and made our stay feel smooth from beginning to end. We also really enjoyed the service at the café and the Bar: Morris was excellent— Leonard pool side was also great. The specialty dining restaurants were another highlight of our stay, Venessa at jamrock, Ingrid at coffee café, Lorraine at the Italian restaurant, Teresa at the platinum lounge made dining memorable. There were a few areas where service consistency could be improved. At the Reef and Restaurant, service varied depending on the staff member and shift, and we experienced similar inconsistencies with some of the lifeguards at the waterpark and a few other dining locations. While some employees were excellent, others seemed less attentive or welcoming, which made the experience feel uneven at times. That being said, the positives definitely outweighed the negatives, and overall we truly enjoyed our stay at Princess Grand. The resort has a lot to offer, and with a little more consistency across all staff and service areas, the experience could be exceptional from start to finish. We appreciate the hospitality and would consider returning in the future."

"Love it there."

"Like home away from home so relaxing"

"Had an ocean view room which had a great view and was quite close to the water. We wanted a room with two beds but had to settle for a queen bed and a cot. We didn’t have all inclusive plan but paid for drinks and enjoyed the pizza made at resort. Walking to nearby restaurants was a little nervous as there isn’t much of a shoulder on the road. Pool was warm and clean. We were there for a week and saw a band play twice there. Awesome!"

"Great stay. Hospitable staff except one at the jerk at sunset. Female chef not so receptive, maybe because we are Jamaican, but all others were great, Will definately go back"

"We had a wonderful stay at Hotel Riu Montego Bay. The hotel was very clean, the staff was friendly and welcoming, and the overall atmosphere was relaxing and enjoyable. The food was fresh, plentiful, and offered a good variety, which we really appreciated. The beach and water were also very clean and beautiful, making it easy to enjoy our time by the ocean. The only downside during our stay was the beach vendors. They were very persistent and often continued approaching us even after we politely said no several times. At times, vendors came directly to our beach umbrella multiple times, which interrupted the relaxing experience. I’m not sure whether this is permitted by the hotel, but it was the only part of the trip that felt uncomfortable. Overall, we had a great vacation and would still recommend the hotel for its cleanliness, friendly staff, good food, and beautiful beach."

"Lovely hotel ticks all the boxes"