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"The staff were very welcoming even when we arrived very late (23:50) somewhat wet and bedraggled after a horrendous drive in the rain up the M6. We were met with an understanding smile and given clear directions to our room. The room was clean and warm with a comfortable bed. The room overall was a little tired. We would be happy to stay again."

"The hotel is really nice and pleasant The staff are lovely very helpful Food is fresh and nice, but unfortunately there were ants on the serving counter Not too far from Wigan centre, 5 - 10 minutes from Retail park"

"Very close to the railway station"

"Lovely welcoming staff. Good spa and leisure facilities. A very enjoyable and reasonably priced stay."

"Fantastic hotel, service very good. Room comfy and spacious. Breakfast great selection and fresh. Car parking could be issue if arriving later in day."

"Nice room, friendly service and good breakfast!"

"I recently stayed in a Superior Double Room and was disappointed by the overall experience, particularly considering the premium rate charged. The room itself was clean, spacious, and comfortable, and the hotel benefits from a large free car park, which was appreciated. However, several aspects fell well below what I would expect from a superior room. The room felt somewhat dated, and attention to detail was lacking. Only one teaspoon was provided despite there being two mugs in the room....

"Unfortunately, our stay was very disappointing and did not meet the expectations of a 4-star hotel. The first room had a problem with the toilet flush, but the staff reacted quickly and gave us another room. However, the overall condition of the hotel was poor. The furniture looked very worn out, the carpet had many stains, and the table in the room felt sticky. In the morning, we noticed water leaking under the sink every time we washed our hands. The shower also made strange noises when...

"good accomodation"

"Had an amazing two nights stay here. The staff were so helpful and very friendly. Nothing was too much trouble. Breakfast was perfect. Will definitely return "

"We had no wifi at all .no blind at well overlooked by people having coffee at open doors on raised level opp room 206 no privacy . Bath taps didnt work towels looked grey not white Heating didnt work when we arrived lift broken for years as other guests told us too .No tissues in bathroom very poor restaurant set in beautiful grounds but not a good experience sadly "

"No staff on bar at arrival despite saying it was open. It was ok at best wouldn’t stay again"

"Room 207 not soundproof lots of noise from road. Breakfast very poor"

"The room was very clean, staff were extremely attentive and provided useful insights about travelling into the city centre. We were also upgraded to a room with a balcony view which was a lovely surprise!"

"Great hotel with helpful friendly staff"

"Room was clean and functional. Bathroom was great. Good selection for breakfast. Really liked the fresh coffee idea, but feel like there should be more coffee stations. When I wake up I like to have a coffee and didn’t feel like I could wander down through reception and the breakfast area to get one in my pyjamas. Maybe just having additional stations by the lifts on each floor would be great."

"Staff very friendly and very helpful. Spacious rooms, quiet, very nice grounds, easy parking"

"nice, comfortable stay with friendly staff"

"Very good value. Comfortable, clean, nice freshly cooked breakfast."