Search Hotels Near Cool Planet Experience, Enniskerry

"The property itself is beautiful, and I’m sure the rooms look amazing. However, I couldn’t even get past the check-in. My wife and I flew in on a Wednesday morning and got to the hotel and were excited to check in. I even called the day before and told them I land early and I was told they were most certainly accommodate an early check-in by 11 AM because they weren’t sold out of rooms apparently. Upon arriving, the Front Desk personnel that I worked with was already ignorant, rude, and seemed a bit racially motivated. She immediately said we do not do early check-in until 4 PM, however, after I spoke to her and told her I had already confirmed with someone the night before she went to the back, spoke to whoever she had to and came back and said we have a room that’s in ““ Cleaning stages and will be ready shortly. While that was happening, I asked her if there was an upgrade available to a balcony room she said there was she went over and chatted with another Front Desk personnel and granted me the upgrade for free after the other person said sure this was exciting until she told me that this room two is in Cleaning stages and will be ready by 12 PM to which I was fine with however 12 PM came 1 PM came 2 PM came and still no room then she tells me unfortunately I can’t check you in until 4 PM when I explicitly told her I have a wedding at 3 PM to get to. Instead of explaining to me that my original room I booked was ready to go, which another Front Desk person had told me "

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"The hot tub was not working. There is a hole in the walkway covered by green turf carpet. We tripped and fell twice. Once getting a gash in my knee. It should be fixed not covered and hidden. "

"Unfortunately our room had a few issues. There were very few tv channels that worked. The sink had no plug. Trying to make a cup of tea was awkward as the facilities were under the roof eaves. "

"Great Hotel with friendly staff and good food"

"A beautiful part of Ireland - I was disappointed that the restaurant wasn’t open when I stayed but the staff were helpful "

"Our whole stay was amazing. We had the best staff member who cleaned our room, gave us extra towels and made sure we had everything we needed. So helpful and kind. I would recommend anyone going to Ireland to stay here. So close to public transportation and just a wonderful hotel."

"Would definitely recommend this hotel. The staff were really friendly and the hotel was immaculate. Unlike other hotels the breakfast was cooked to order and tasted great. We had an evening meal there too which was also lovely. We used the swimming pool too and the underground parking facility meant we didn’t have to worry about finding a place to park. If we come back for another trip to Dublin, we would 100% stay here again."

"Nice hotel. Great bar & food"