The room was cleaned, the bathroom glass appeared dirty. I left food items and beverages in my refrigerator and when we came back later in the evening, someone had unplugged the fridge so they went in my room after we checked in. The curtains, the chairs and sofa are way overdue for a replacement. The bed was clean and comfortable. It is right on the square close to everything. The breakfast was really good, and the staff are very nice.
I booked the room through expedia. While check in, I got to know the hotel doesnot have any AC room. Hotel staff were kind enough to inform me that they will not charge anything and can cancel the booking. Accordingly I cancelled the booking.
Now, even after one month, neither I have received any refund, nor the hotel or expedia respond my requests.
You couldn’t ask for a better option during the holiday market season! This location is ON TOP of the action with easy walk / transport to all else. Staff is super friendly (the dogs are too!) Loved and wouldn’t want to stay anywhere else!
เข้าพัก 2 คืน, พฤศจิกายน 2025
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Christel
14 มี.ค. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Sehr nettes Personal
เข้าพัก 1 คืน, มีนาคม 2025
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Harry Leonhard
7 ธ.ค. 2025
ไม่ชื่นชอบ: ความสะอาด
Das Zimmer, wo wir übernachtet haben, ist renovierungsbedürftig positiv die Nähe zum Dom zum Heumarkt
Great location on the square just back from the river and close to the cathedral but the hotel and rooms could do with an upgrade. Restaurant in the hotel was very good indeed and a great breakfast
We went to experience the Christmas markets in Cologne and were delighted at the excellent location of the Hotel.
The Hotel staff were very friendly and helpful and accomodating.
Toplage am Heumarkt, Mobiliar im Zimmer zwar etwas altertümlich angehaucht aber Matratzen sehr bequem, Bad neu, schick und sauber. Wir kommen sehr gerne nächstes Jahr wieder, wenn wir das Amphi-Festival besuchen.