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"Dion was accommodating and helpful"

"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my...

"Enjoyed the stay. The breakfast was makeshift due to renovations being conducted. It could have been done better."

"Jacuzzi room was clean and quiet"

"The furniture in the room was worn out. The door to the bathroom was broken. The threshold into the bathroom had bare metal rails that could cut bare feet, the toilet was wobbly, the floors were dirty and the shower controls were hanging off the wall…I did not use the shower because of the poor shape the bathroom was in. All of the items were communicated to the front desk staff. The only redeeming aspect to the room was clean linens. I will never stay there again."

"Lightning was horrible. I think they had 45watt bulbs. No room darkening curtain, only a rice paper light curtain covering window right above AC unit, so when AC was blowing, it blew open the curtain so room was exposed to outside grounds. Shower wall was deteriorating & patched with Gorilla Tape covering holes & taping wallpaper in place."

"Amazing! Environment, staff, check in seamless!"

"Very clean rooms."

"This place is better than a back alley, but not by much. Weekend before Memorial day boiler still on and the room was 85 degrees had to open the door windows turn on the air it did not cool down until the next night. Cockroaches, they do not change the sheets inbetween guest, only thing the guy cleaning the room came out with are the towels, but i guess pretending to wash them works. Do not even ask about the bathroom, you are banging your knees to sit down and i think the shower was last used...

"Inn was quiet and staff did seem to want to help , however the White fitted bed sheet appeared stained with old sweat marks . Bed cover also dirty around some of the edges. Not all rooms had a microwave or fridge. Soap dispenser to wash hands did not work."

"Private, cozy place that’s comfortable, clean, and has everything you need. Nice small town area but easy access to Hamburg, Orchard Park, and Buffalo. "

"WONDERFUL STAY, COMFORTABLE BEDS AND CLEAN ROOMS. EVERYTHING WAS GREAT WITH OUR STAY, LOVED THE SPACIOUS LAYOUT OF THE ROOMS AND BATHROOM. ALL AMENITIES WERE INCLUDED WITH EXTRA PILLOWS AND BLANKETS. OUR ONLY COMPLAINT WAS THE TOILET, IT'S NOT FOR ADULTS, WAY TOO SMALL. WE WILL DEFINITELY BOOK THIS HOTEL AGAIN IN THE FUTURE."

"Loved the location, amenities and atmosphere. However the bed in room 204 was really hard and stiff and gave us back aches."

"You get what you pay for. The non-smoking room smelled like an ashtray, and I was greeted by a spider on my pillow. I ended up sleeping fully clothed because I wasn’t comfortable in the room. For the small difference in price, I’d recommend spending the extra $30 and staying at a better hotel."

"Place is very run down and clearly was just recently reopened. Renovations are currently underway but until then, the place is not great."

"The manager and desk staff were efficient and friendly. The hotel itself is clean and inviting."

"This place has the best staff. They’re super helpful. Great with kids. Couldn’t ask for a better team taking care of you."

"Clean and comfortable. Very nice breakfast."

"No coffee maker or microwave in rooms Free coffee in the main lobby 24/7 when I went all the way down in the morning the coffee was old & yucky"

"Slopes were abundant. Need to improve the signange bigger and better point of direction. "