Coalville Packages (Flight + Hotel)

Thoroughly enjoyed our stay here. All the staff were professional, efficient and friendly. Lovely sized bedrooms. Comfortable bed and great shower over bath. Fantastic food. The bar was well stocked and provided a very comfortable area to enjoy a glass of your favourite tipple at the end of the day. Will definitely stay here again when back in this area.

Spacious and good quality all round

Difficult to find and very problematic checking in. Digital check in never opened for me. The only way I was able to get into my room was that I was let in by a management person. I didn’t leave for dinner because I was afraid I’d be locked out. I wanted to drop my luggage around noon so I could see the sites without suitcase in tow but since there is no on site staff and no check in until 4 that was not possible. Please come up with a solution for travelers who need to store luggage.

Friendliness of every member of staff - quality of good and drink was superb

Receptionist polite and cheerful; she quickly sorted out my tv remote (batteries failing). Room was clean but "facilities" are dated: large crack in wash basin, plug showing staining/corrosion as did the soap holder. Both need replacing as they look cheap and suggest that senior management don't care about basic standards. Steam clearly showed that the shower's glass panel had not been properly cleaned. I couldn't adjust the temperature control valve on the shower. It was just about bearable after I had reduced the flow pressure. These things need to be regularly checked too. I'm not expecting the Ritz with the price I paid but basic upkeep of "worn out" parts is essential.