Search Hotels Near Cleveland Metroparks Zoo, Cleveland

"Everything was great, beautiful building, although the valet situation is kinda crazy."

"very pleased"

"Lovely stop on our trip - the rooms were clean, staff was friendly, and breakfast was wonderful. Parking is expensive here, but you're downtown so expected. All complaints are minor, but be aware: parking is confusing if you've not been here before, honestly pay for valet if it's your first time, or if you have a tall vehicle (garage is 6'6"); noisier AC than average but just a bit; rooms are dark - very moody lighting which is fine if you like that; we didn't have any washcloths and one side of our night lamp was burned out, both would probably have been easy calls to the front desk if we weren't so tired. "

"Everything was great no complaints. Staff friendly and accommodating."

"This is a very beautiful hotel. I make it a point to compare every hotel I stay at, and this one stands out. Allowing two dogs free of charge is a great bonus. The area is beautiful, and the lighting throughout the hotel is excellent—especially helpful for people with low vision. The hotel is ADA accessible, and the staff all have great attitudes and provide excellent service. The lobby is truly five-star, and the room is fabulous. I would give this hotel 5 stars. The only thing I noticed was a couch with some scratches that may need attention."

"Excellent experience"

"The location needs to put some money into upgrading the property. So many things from previous stays that caused damage that need to be fixed. Start with paint! "