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"Check in could be improved. Arrived to a busy pub with customers waiting for service at the bar and no designated check in desk. Several staff just walked past us with our bags and no one acknowledged we were trying to check in for several minutes. The room was okay but not as shown on our booking confirmation - it was an attic room with very steep stairs and a not very safe landing area outside the door. The bathroom had been shoehorned in under a sloping ceiling - there was no shower, just...

"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"Rooms are clean have everything you need only down side the single duvets don’t fit the bed they’re way too small"

"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...

"The room was small b I clean and ok for a one night stay. Check in and out was fasr. "

"It’s an airport hotel with people arriving at all times of day and night you would imagine, we did arrive early 1330 ish and was told a room might be available in half an hour, fair enough but they told that to every one that arrived after us and then at 1500 announced rooms ready hence big rich and crush with one staff member on duty for both hotels chaos"

"Outstanding location and nice rooms and good bar"

"10/10"

"Very basic standard for a Hilton brand No assistance with luggage Not even a bottle of water in room Just very basic"

"Lovely old inn ,nice food ,bed was lovely.so were the staff ,only moan was the stairs were steep and hubby disabled so had a job getting up them ,will stay there again"

"Nice stay for the short while I was there."

"Staff very helpful and professional"

"Excellent stay as usual thanks Belinda"

"Bank House is a nice well maintained hotel with quality teas and coffees in the rooms."

"Lovely team, rooms a little dated but that is reflected in the price, clean & comfortable."

"Lovely hotel with beautiful grounds and great facilities. Only stayed for one night but enjoyed a quick swim in the pool and had a lovely evening meal and breakfast in the restaurant. Bedroom was a good size with comfy bed and everything needed for an overnight stay. The only thing that I think could be improved is the check in. The young girl on the desk gave me very minimal information and didn’t explain the £50 deposit policy very well at all. I had to ask all the questions regarding...

"Beautiful old main building and well constructed new wing that blended seamlessly with the old main Hall. However, due to the layout and lack of lifts it meant a really long walk from our room to the main reception area. The Hotel seemed to have a lack of staff - the very nice mature lady at reception, was multitasking and ended up carrying our bags up to the room. This staff shortage manifested itself later when we went to have dinner - to be told that the gas was off in the kitchen and...