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"Lovely hotel"

"No air conditioning"

"Very good"

"Worst hotel I’ve stayed in. Yes it was budget and it was just for an overnight stop in a continuing journey but broken tiles, broken and damaged panels & threadbare curtains. No staff available in the morning to discuss. Just very Delapidated and way past worn out!!"

"Great staff and breakfast, just evelater only one not enough"

"Great hotel, convenient location, good value, comfortable beds"

"Great guest care from start to finish"

"Beautiful historic mansion. We walked thru nearby parks to the riverfront for lunch. The outdoor restaurant at Orange Grove was very pleasant for an evening dinner and happy hour. The admiral lounge is very comfortable while waiting for pickup to go to the airport or cruise ships."

"Lovely setting, great welcome, food superb, staff friendly and helpful We had the suite (kingfisher) which was an excellent room except for a radiator being stuck on in the bathroom. The lady in charge (lovely lass) managed to get it sorted as the outside temp was up in the 30’s!!! If I have any criticism of the room, a little use of bleach would have gone a long way but please don’t let that put you off. The place is very very good. This is our second time staying and it definitely won’t be...

"Selected this spot as we were sailing out on a cruise the next day. Great location, staff set up a taxi for our group, knew what port/platform we needed to be at (just by saying our cruise line.) They were friendly and informative. Hotel is perfectly located beside a shopping mall which allowed us to do a little shopping before leaving and gather some last minute items. Would recommend this property and hope to return in the near future."

"Leonardo at Charlotte place was an excellent choice pre cruise. Ideally located. The staff at reception were great at our check in and were extremely helpful with our luggage storage at check out and on departure to the cruise port. This will be our hotel of choice when cruising from Southampton in the future"

"Unfortunately the hotel was not airconditioned as represented. Bad situation. The room was ok, small but clean. The bathroom was substandard by US standards."

"Wevhad a one night stop over to visit relatives. Found the hotel clean, tidy and relaxing. Parking was very good, rooms clean and comfortable and the breakfast was good for the overall price. We will book again "

"Tidy room. comfy bed, good en-suite, decent TV in room, good on-site parking. No lift, fairly steep stairs."

"Overall great staff and great venue."

"The room was spacious and clean although there was a noticeable chip out of the wardrobe beading. The HarBar6th could have been cleaner a lot of crumbs trapped between the tile top and glass. Lunch in the Jetty restaurant was good, but the table was not cleared at the completion of dessert course and no tea or coffee offered. Somewhat disappointing for a 5 star hotel."

"Staff were lovely, very helpful, we were late for breakfast but they didn’t mind. Unfortunately the pool and spa were not open for our stay, however breakfast on the patio was glorious"

"The room was fairly basic, minimalist! There were no spare blankets available but the room had heat available in the hotel. The restaurant ordering was all by QR code - no cash. The food was good. The outer corridors was noisy until 9.45pm with small children running up and down and yelling unsupervised. I didn’t report it hoping the parents would act like parents!"