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Hotel Lagoon

3.0 star property
Guests relax poolside at Hotel Lagoon or enjoy delicious meals on site, with time to wander through the property's peaceful garden spaces.

Choose dates to view prices

Hotel Lagoon combines tropical charm with modern comforts. Travelers spend afternoons by the pool or exploring the garden before dining at Maiz restaurant. The property offers free in-room WiFi, while the helpful staff remains available 24/7 to enhance the relaxation experience.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 200, per pet, per night, plus a deposit of MXN 200 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 30 kg per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 13.03 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: MXN 200 per night
  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 10:00 PM

Frequently asked questions

Does Hotel Lagoon have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 10:00 PM.

Is Hotel Lagoon pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 30 kg per pet. There's a deposit of MXN 200 per night and a fee of MXN 200 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Lagoon?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Lagoon?

Check-in start time: 2:00 PM; check-in end time: 4:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Lagoon?

Checkout is at noon.

Where is Hotel Lagoon located?

Situated in Santa Elena, this hotel is within 9 miles (15 km) of Palacio Municipal De Othon P. Blanco, Chetumal Ferry Terminal and Explanada de la Bandera. Palacio de Gobierno and Santuario del Manati are also within 9 miles (15 km).

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Reviews

Reviews

7.6

Good

7.8

Cleanliness

7.8

Amenities

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 16 out of 39 reviews
Rating 8 - Good. 11 out of 39 reviews
Rating 6 - Okay. 4 out of 39 reviews
Rating 4 - Poor. 4 out of 39 reviews
Rating 2 - Terrible. 4 out of 39 reviews

Reviews

Verified

8/10 Good

James S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good stopover near the Belize border

A great place to stay as you travel to or from Belize: very close to the border. We stayed two nights. Enjoyed the view of a lagoon, swam in the small pool, visited Chetumal and a couple of other nearby communities that face lagoons. Excellent breakfast!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Simple and charming with just the essentials good jumping off point to Belize for "free zone" duty free shopping and casino. Tgere's not a lpt in walking distance but Uber and cabs are cheap. Food at the casino was surprisingly good. You simply can't beat the price and welcoming staff. Thank you for an enjoyablr stay, albeit short.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Felipa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and great customer services, rooms and overall place welcome ambiance. Peaceful and clean
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its relatively small hotel but quite quaint. The staff was very friendly and provided to our needs. Breakfast was amazing, the quesedilla was superb 👌! The lagoon view was picturesque and the pool was relaxing. My family and I enjoy every moment of it.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice place..

Absolutely a wonderful place. Friendly atmosphere great rooms The pool was fantastic the yard is beautiful. Loved having access to coffee all day ;) staff is amazing. The parrot entertaining and the dog made you comfortable...
Stayed 5 nights in Mar 2023
Verified

10/10 Excellent

Ted

Kind staff
Stayed 1 night in May 2024
Verified

2/10 Terrible

jose

Fake pictures, the whole property is in terrible conditions, the only good thing was clean towels and sheets.No breakfast at all! Because the cooker was sick. Worse staying ever! I would not recommend it! 10 more minutes drive and you will have much better option in Chetumal.
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Gerardo

Disliked: Cleanliness, amenities, property conditions & facilities
I was far from what we could see in the pictures, the bathroom was poorly clean and they had no extra towels. The A/C unit needed maintenance. They didn´t clean the room as a regular hotel will do.
Stayed 4 nights in Mar 2024
Verified

2/10 Terrible

jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked for one night and the included full breakfast. Unfortunately not only were they “understaffed” and had to wait for someone to bring snacks (which they had specifically SAID that it would be a ”home-cooked” breakfast, but when we asked for milk for coffee (the only thing that actually had), the cup had ants and dust on it. The pictures on the website are lies. The property is mostly abandoned, NOT safe to book! My family arrived late as we had been going to activities the whole day and it was late when we arrived and unfortunately could not cancel the booking as they “couldn’t do a refund” The only good thing was clean towels.
Verified

2/10 Terrible

Miguel

Disliked: Cleanliness
Pesimo
Stayed 4 nights in Apr 2025
Verified

6/10 Okay

Faty

Liked: Cleanliness, staff & service, amenities
Para pasar la noche si vas a la zona libre. La piscina parece tener agua de la laguna.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Jhoana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca en la noche no estaba limpia y ya no nos pudimos meter. Pero todo muy bonito y atentos.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

daniel sanchez

Super sencilla la llegada.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Karla Cobá

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bonito y tranquilo para pasar un rato relajante!😀
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Jesus

Liked: Cleanliness
Lo único bueno es que es pet frendly
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Para pasar una estancia lejos del ruido de la ciudad. Relación calida precio. 100.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Ana Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito lugar lo recomiendo ampliamente
Stayed 1 night in May 2023
Verified

10/10 Excellent

francisca maribel arce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable y buena atención la persona responsable muy atenta
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Ramon Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendable

Un bonito hotel junto a la laguna, excelente servicio y pudimos estar con nuestra mascota.
Stayed 1 night in Feb 2023
Verified

8/10 Good

Itzel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Principalmente el recibimiento y atención del lugar, el lugar es lo mismo de las fotos
Stayed 1 night in Jan 2023
Verified

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si uno no va a Belice, no hay porque ir a este hotel
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted a large room with 2 beds and They gave a room toward the lagoon. Number 10 is the last room in the row and had a nice porch that faced the lagoon. We enjoyed sitting on the porch and looking the the lagoon.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Gelmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sencillo y bonito

Muy amable el personal sencillo hotel pero bonito
Stayed 1 night in Oct 2021
Verified

6/10 Okay

Rufino

Liked: Staff & service

Hab matrimonial muy pequeña

Sitio muy tranquilo pero le falta muchísimo mantenimiento en general.
Stayed 2 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Jun 2021