"Excellent staff behind the bar,young lady at the bar offered to assist caring the drinks to our table rather than me having a tray more than once and then saying the table needed to be cleaned as in her eyes it was dirty . Nothing seemed to to much trouble from the staff during our stay. Breakfast as good as I’ve seen bar prices I expected to be dearer did not disappoint Overall we will be returning in the near future as an excellent place to stay a place that promotes tourism in Chester...
"Room was clean and spacious but everything else left a lot to be desired. Room was ice cold when we arrived (with an infant). I used the control panel in our room but after an hour the temperature was still the same - when I went to reception they informed me that the control panel did not work, and that it was centrally controlled, adding if we got too warm to ring reception to adjust - why not just fix the control panel(s)?
Parking situation is horrendous, we couldn’t get a space in the...
"The hotel were it is situated is a perfect location for visiting chester etc. On arrival the staff at the reception desk were very polite ,welcoming and helpful. When going to the room the corridors were very squeaky to walk on. On entering the room again the floors in the room were also squeaky to walk on . Could hear the guests next door. The room was small not what i expected.The cleaniness of the room was appauling,liquid stains on the bathroom door,thick dust along the skirting boards in...
"Room was tidy and clean. Staff were helpful when I put the wrong car reg in. Lots of space in the accessible room for someone who is severely visually impaired and a baby. Parking is easy to find and a petrol station with Starbucks, Greg's and Asda service is right next door. Conveniently situated near the main road."
"The room was functional but definitely not spacious.
The shower extractor fan was not working, which the cleaning staff were clearly very aware of but no repair, causing the whole room to steam up badly.
There were NO 120/240volt 2 pin shaver/toothbrush plug sockets anywhere, only USB, poor.
We could see a nice quiet garden from our window but prohibited from using it, being reserved for sauna guests.
On our first night one of our guests starters didn't arrive until most others had finished...
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