Search Hotels Near Casa del Cenote, Tulum

"The room was not good. I upgraded to a priority swim out and the lock on the conjoined room was broken the screen on the sliding door was ripped the safe was broken. And the worst part was no bar service for the swim out and the closest bar was at the other end of the property so having the swim out room was not worth it if you're planning on drinking. The food was not that good and the only thing the minny bar had was soda and water. I would not go back and wouldn't recommend. For this being a Hyatt property for me it was disappointing as I have always had better from their property's and paying to be a priority member I was disappointed as I just did not get that. "

"Good location. Cool hotel, staff was great. Good value "

"This hotel was lovely. The setting is gorgeous, the dining room overlooking the pool area is a nice feature. Our room was beautiful and very well kept daily. It was stocked with everything we needed, even bathrobes. The staff was friendly and helpful, the bar was nice, but not used very often. I felt bad for the bartender at times. The morning breakfast was good, and a variety of things so you didn’t have to have the same each day. The pool was kept clean but quite cold for swimming. The same for the private plunge pool on our private deck (gorgeous) but very cold. This location is easy walking distance to the main town area for a wide selection of restaurants, cafes and shopping for gifts, etc. Right across the street from 2 fabulous grocery stores. The beach is about 4 kms, so 1/2 hr walk or you can get a cab, rent a scooter. I loved the area and would recommend it for couples or families with older kids. "

"We enjoyed the pool area the most. The rooms were nicely appointed but missing a fridge. The restaurant was too expensive so we didn't eat there."

"The resort is beautiful, our preferred room was clean and spacious. The staff was friendly and helpful. They made my husbands birthday special and memorable!"

"It is okay. There are better options for the price "

"I stayed at Copal Tulum Hotel for four days and overall had a great experience. The atmosphere is beautiful, with a relaxing jungle vibe that makes it easy to unwind. The cenote on the property was definitely a highlight—such a unique and wonderful feature. The yoga sessions were a 10/10, and the on-site photographer was also excellent. The food at the restaurant on the property was really good as well—everything I tried was fresh and flavorful. Transportation arrangements were smooth and well accommodated, which made getting around much easier. The staff truly made a difference in my stay. Max was especially pleasant, kind, and very helpful, and Johnny was also incredibly supportive throughout my visit. The only downside was that the door was sometimes difficult and inconvenient to lock and open. I also purchased an upgraded room, which did not meet my expectations, it felt a bit small base on what is shown. Overall, despite a couple of minor inconveniences, I would absolutely stay here again. "

"Area clean rooftop not clean, Pool is good, reception professional, staff very good the area was warm no air condition "

"Hotel is good except room services and washrooms. Our washroom weren’t functioning and you had to use nearby common washroom. Staff were okay! Limited breakfast and not much option to eat. "