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Hotel Monterrey

4.0 star property
Guests start their day with a complimentary English breakfast before relaxing by the sun-drenched pool area, where attentive staff provide warm, welcoming service

Choose dates to view prices

Hotel Monterrey in Cartagena's historic Walled City offers a rooftop terrace, poolside bar, and the BRASSERIE MONTAIGNE restaurant serving local cuisine. High-speed WiFi keeps guests connected, and former visitors consistently praise the helpful hotel team.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

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About this property

Hotel Monterrey

  • Upscale hotel near Cartagena de Indias Convention Center
  • Located close to Clock Tower, Hotel Monterrey provides free English breakfast, a poolside bar and a rooftop terrace. The on-site local cuisine restaurant, BRASSERIE MONTAIGNE, offers breakfast, brunch, lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and dry cleaning/laundry services.
  • Other perks include:
    • An outdoor pool, along with sunloungers and pool umbrellas
    • A porter/bellboy, coffee/tea in reception and a banquet hall
    • Smoke-free property, concierge services and laundry services
    • A 24-hour front desk, free newspapers and luggage storage
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All guest rooms at Hotel Monterrey feature perks, such as air conditioning, as well as amenities, such as free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • 32-inch LCD TVs with cable channels
    • Fridges, daily housekeeping and electrical adapters/chargers

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 1 PM

Contactless check-out

Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 22 April and 31 May.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8 AM to 8 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hotel Monterrey have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM to 8 PM.

Is Hotel Monterrey pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Monterrey?

Hotel Monterrey doesn't offer parking.

What time is check-in at Hotel Monterrey?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Monterrey?

Checkout is at 1 PM.

Where is Hotel Monterrey located?

Located in Cartagena Walled City, this hotel is steps away from Centenary Park and Cartagena de Indias Convention Center. Clock Tower and Bocagrande Beach are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 120 out of 251 reviews
Rating 8 - Good. 92 out of 251 reviews
Rating 6 - Okay. 26 out of 251 reviews
Rating 4 - Poor. 8 out of 251 reviews
Rating 2 - Terrible. 5 out of 251 reviews

Reviews

Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in a great location !!

Great hotel , great location , tasty breakfast and most importantly a very courteous and helpful staff
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff and warm atmosphere!
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Donal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Just outside city wall and surrounding streets were lively with shops and cafes
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Samuel Elias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and respectful. I had a problem with my excursion, which the staff assisted me with. I still missed my excursion but that was my fault. The neighborhood was full of restaurants, bars, nightclubs and a friendly atmosphere. An unforgettable experience.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The room was out of date and generally below average (low water pressure, peeling paint, no ironing board). However, the staff was incredibly kind and attentive and the view was unbeatable.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, amenities
It’s an old hotel, and some staff could be friendlier but for the price this was a great deal. Room cleaners did an awesome job, rooftop is beautiful and very friendly staff there and at the restaurant. The building is very old and there is a slight whiff of mold and dampness. But hey, for the price it was fabulous, and hot water in the shower which is not a guarantee in some of the fanciest hotels in Cartagena. The bed very comfortable! And small, but smart tv, which was a nice touch. The location is unbelievable!
Stayed 10 nights in Dec 2024
Verified

6/10 Okay

Romman

Liked: Cleanliness
Disliked: Property conditions & facilities
Pros: Location was great. It got loud at night with the party buses and events, but we didn't mind. Overall clean and good AC/fan in the rooms. Cons: Hotel is outdated. Great for if you're just looking for a place to sleep. Construction next door. Breakfast was mediocre. Pool did not look swimmable which was a huge disappointment. It had an odd colour dust (presumably from all the construction). **Side note: I was travelling with my husband and 1year old baby.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply beautiful colonial hotel directly across the plaza from the main gate to the walled city
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Darwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, very near to the walled city and very near of Getsemani neighbourhood. The rooms are nice and the staff very kind
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nicely located and the STAFF is amazing.
Stayed 5 nights in Jan 2023
Verified

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic building, friendly service, and great location!
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, well located. Would come back.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hote. Staff were amazing. Perfect location. I would definetily recommend this hotel and i would return there.
Stayed 7 nights in Apr 2023
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very spacious and the building it’s super unique
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Siu Ki Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location - walking distance to all attractions, restaurants and stores. We had a room facing the restaurant so it’s nice and quiet. The facilities are very basic but adequate for a short stay.
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in the heart of the city within walking distance of pretty much everything. Only complaint would be the construction going on outside, but aside from that everything was great !
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Accommodations

Such a great hotel for the price! It’s not fancy and could use renovation. However, my room was clean, all of the staff were friendly, the complimentary breakfast was good, and the location is great.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

elania

Was a gray hotel
Stayed 3 nights in Jun 2023
Verified

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Works were being done around the area.
Verified

6/10 Okay

Nakry

Disliked: Amenities, property conditions & facilities
This place was ok. It was close to everything, just wasn’t my cup of tea. The building could use some maintenance. My room was very small and the bed was uncomfortable.
Stayed 2 nights in Mar 2023
Verified

8/10 Good

Sonal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of superb, we got a nice room with a view/ however we were here on a Friday night and there was a bad playing on the roof well almost till 2am. They need to assign rooms smartly so we would be disturbed by the noise.
Stayed 1 night in Jul 2022
Verified

8/10 Good

ERIKA N

Liked: Cleanliness, staff & service, property conditions & facilities
heavy construction around the area which is out of control of the property. but it is located right on the town center where there is major traffic including the party buses. so it is quite loud.
Verified

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is perfectly located, the staff is friendly and helpful. However there is a huge construction project happening all around the property. As well the pool was not open for the duration of our stay and we were not notified beforehand. I would call ahead to check if that was a selling point for your visit and make sure it will be available or if you can get a room where there is not a full blown construction site outside your window. Once the construction is completed this hotel will be the ultimate gem.
Stayed 7 nights in Mar 2023
Verified

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, amenities
My wife and I spent three days there and we loved it. It’s very romantic and makes you feel nostalgic. We really liked that it was across from the walled city so you had access to great shopping and restaurants. It’s also close in front of the clock tower which is where the island tour guides pick you up. Also close to the bay in case you wanted to take a yacht. The building is old so some of the exterior aesthetics need to be updated. However, inside is well taken care of. The only issue was that we were placed on the fourth floor and the elevator only goes up three floors. Not a deal breaker for us.