Carlton Packages (Flight + Hotel)

The staff at the front desk were great, but our concerns were the following: 1. The breakfast buffet was not worth the $15.95 charge. 2. House keeping was very poor. They did not come into the room during our stay, except once, and because we were in the room at that time, they never returned at a later time. We had been staying out late due to our outdoor treks, and we did not return to the room until very late at night, so it was unpleasant to know that upon our arrival back to the room in the late hours, the towels and linens were not replaced. There are signs in the bathroom stating if we wanted the towels replaced, then to leave them on the floor, and we did. Unfortunately, the lack of house keeping dampened our experience here. 3. Lastly, we were charged a valet fee when we did not use the valet.

Great location and great staff from the registration desk to the food service to room service to valets! Such kind and helpful people!

We had an excellent experience at Mark Spencer Hotel with our family of 5. The room kitchen appliances made traveling with 3 boys so much easier. the bathroom was very clean and the room was a non-smoking and fresh. Staff at reception were warm and helpful from checkin. Highly recommend for families as well.

Great place to stay on Decatur at the edge of the French Quarter. Super close to tourist attractions (steamboats, and trolly stop). Secret “entrance” to hotel via PJ’s coffee’s shared bathroom access door was great as our elevator to our floor was right inside that door! Staff was super helpful and pleasant. Very quiet despite proximity to Quarter as courtyard is actually formed by building surrounding it (mostly the inn itself). Again, great location, great staff. Low key, quiet, but super close to all of the Quarter’s fun!

I have liked thi place for many years. And when things were not ok. I reached to them directly. They tried to make it right. I will stay again.