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"The room is clean Very helpful staff "

"This is the best hotel in Manila, by far! I have tried the other luxury hotels. The Shangri-La has the best rooms, service, athletic facility, best location and more. "

"Snabb in/utcheckning, vänlig och hjälpsam personal."

"Good location, near shopping Mall and restaurant. Hotel is quite old but renovated. However, Check in counter has long queue"

"Across naia 3 and has a lot of restaurants"

"Clean room, customer service staff and amenities"

"Amazing customer service and care - the property is beautiful! "

"Great stay!"

"Best customer service in the philippines, restaurant was amazing amd staff was very friendly im sad to leave"

"Great hotel on the Bay in what I would call the downtown area. For the unaware, be advised that downtown is not the nicest part of the city, though. Too many touts on the street wanting to steer me to certain bars and activities. I just don’t enjoy being asked constantly “where you from, where you go, what you looking for?”."

"Super grand hotel. Lots of activity, great amenities, they take ALL the security measures, and you don’t have to look for assistance they are all over it. The place is well maintained and seems to be convenient to anything you would need. It’s priced comparable to other hotels in its class and area. The only criticism I have is the room was smaller than I prefer and their suites were booked, but they gave me a free upgrade. Housekeeper was 24/7 which was an huge plus for me. The live music in...

"I've stayed here a couple times and it's a much smarter choice than the City Garden GRAND nearby. The rooms are the same size, but lower priced. Staff is pleasant. Beds are comfortable. WiFi is adequate. I'd stay again."

"My 3rd stay in this hotel. You can hear people in the other room talking, kid screaming and even phone alarming. Not a big deal if it's not 1AM."

"Easy access to the airport and the staffs are nice. I will recommended. "